AIRPORT DUTY OFFICER - JEDDAH
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Key skills for this role
About the Role
Oversee customer handling in airport operations, ensuring service quality, safety compliance, and effective staff management while maintaining relationships with various stakeho.
Key Skills for This Role
Responsibilities
- Oversee all customer handling areas: Check in, Departure Gate, Transit & Arrival
- Assign pre flight duties to staff and conduct de briefing to discuss discrepancies
- Direct Check in staff in handling passengers for irregularities, invalid documents, and excess baggage charges
- Handle Denied Boarding situations and guide check in staff
- Establish and maintain good working relationships with customs, immigration, security, police, and other stakeholders
- Ensure Company Policy and local policies for handling delayed services are followed
- Ensure handling agents output is according to company standards and contract
- Ensure strict adherence to company safety and security standards
- Ensure Company Regulations are followed regarding lost/found/damaged baggage
- Ensure staff wear company uniform to required standard
- Ensure adequate stock level of stationery and supervise distribution
- Ensure quality service to VIPs, unaccompanied children, etc.
Requirements
- OND or equivalent
- Minimum 5 years of relevant experience
Full Job Posting
Main Objectives
- To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.
Main Duties
- Oversee all customer handling areas Viz. Check in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
- Assign pre flight duties to all staff and conduct de briefing to discuss the discrepancies.
- Direct Check in staff in handling passengers for any irregularities, invalid documents etc.
- Direct Check in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
- In case of Denied Boarding, guide check in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
- Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
- Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
- Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
- Ensure strict adherence of company safety and security standards.
- Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
- Ensure that staff on shift, wear company uniform to the required standard.
- Ensure that adequate stock level of all stationery and supervises distribution there of.
Education & Training
- OND or equivalent.
Experience
- Minimum 5 years of relevant experience.
About Application Process
- If you meet the criteria and you are enthusiastic about the role, we would welcome your application.
- To complete the application you would need the following document(s): Resume/CV, Passport size photograph, passport Copy, Education Copy
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