Air Export Agent - 2nd Shift

Role Overview

Major Duties and Responsibilities

• Track and trace shipments.
• Prepare and process house and master air waybills, commercial documents, and customs or regulatory documents.
• Enter shipment data accurately and on time into the operating system.
• Dispatch freight and monitor operational reports.
• Communicate with customers, vendors, global offices, and coworkers through email, phone, instant message, and in person.
• Complete accurate and timely client billing.
• Maintain strong relationships with airlines, trucking companies, and other service providers.
• Maintain compliance with internal policies, government regulations, and customer requirements.
• Meet department, branch, product, and company performance indicators.
• Understand department process flow and identify efficiency improvements.
• Complete 52 hours of annual company-provided training.

Qualifications

• Have 6 months to 1 year of related experience or training, or an equivalent combination of education and experience.
• Understanding of air documentation processes is a plus.
• Have effective interpersonal, listening, comprehension, and communication skills.
• Be able to work overtime and weekends as needed.
• Have a proactive approach and strong organizational skills.
• Have good computer skills, including Excel, Word, and PowerPoint.
• Be fluent in English.
• IATA certification is preferred.
• Be legally authorized to work in the United States.

Benefits

• Benefits include paid vacation, holiday and sick time, medical coverage, life insurance, an employee stock purchase plan, training, development, growth opportunities, and an employee referral bonus.

About Expeditors