AI Solution Strategist

You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.

Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions

The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.

Convert business requirements into well-designed, high-performing AI agents.

Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.

Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.

Shape agent behavior through conversational design, product intuition, and performance data.

Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Education & Background

Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).

An MBA or similar experience combining technology and business operations is a notable advantage.

Proven ability to juggle multiple high-stakes projects at once.

History of rallying cross-functional teams toward delivery in demanding environments.

AI & Technology Expertise