AI Services Lead - Client Services

You are a commercially minded, technically fluent client leader.

You thrive in ambiguity, move fast, and don't wait for permission to drive outcomes.

The traits below aren't aspirational; they describe who you already are:

• Extreme Ownership: You consider "business as usual" in your account plan a failure. Stagnant accounts are a personal problem you refuse to tolerate. You push action, create momentum, and treat every week without a clear next use case as a gap you need to close.
• Order Maker, Not Order Taker: Your clients don't tell you what to build next. You tell them. You come to every conversation with a point of view, a hypothesis, and a draft plan. You believe that showing up without a proposed path forward is showing up unprepared.
• Attention to Detail: You believe that great work doesn't happen without the details being right. The account plan is live. The backlog is current. The delivery status is accurate. You don't let things drift because drift erodes trust. Trust is the only currency that matters in this role.
• Systems Thinker: You don't accept a recurring problem as bad luck. When the same delivery risk surfaces in the third engagement, you assume the structure is producing it and you go change the structure. You trace how a scoping decision in week two becomes a delivery problem in month five, and you fix it upstream before it becomes a persistent problem.

• 6–10+ years of experience in a hybrid delivery/sales role within consulting or professional services, with responsibility for scoping service engagements and accountability for project success. Alternatively, you’ve held direct accountability for strategic account growth and executive engagement.
• Demonstrated experience owning both delivery quality and account growth on the same engagement.
• Track record in scoping and delivering $50K–$1M services engagements
• History building account plans and roadmaps that carry a single pilot into a broader rollout (for example, multiple phases or multi-workstream programs).
• Comfort stepping into an account shortly after it is landed and immediately owning activation and expansion, even if you did not source the account or own the channel relationship.
• Strong relationship-building skills with senior client stakeholders (IT and line-of-business) and a track record of becoming a trusted advisor to leaders such as CIOs, CTOs, or CDOs.
• Ability to structure complex problems and drive them to resolution in a matrixed environment.
• Willingness to travel up to 50% based on client needs.

• Real, hands-on AI/data competency sufficient to identify use cases, and delivery risk for agentic AI/LLM and data solutions (for example, RAG, MCP-style servers, agent orchestration, evals, and data architecture).
• Direct experience with Anthropic (Code, Cowork, or Enterprise) or a comparable LLM/agentic AI platform.

Preferred qualifications help candidates stand out but are not required for success in this role.

• Demonstrated success turning a single AI or data pilot into a multi-year, multi-million-dollar program.
• Prior experience operating as a trusted advisor with senior technology and line-of-business leaders on AI/data strategy, roadmap design, and delivery risk.
• Experience building formal, documented account plans and use-case backlogs specifically for generative AI or agentic AI rollouts.

Why phData?

• Impactful Work: Partner with leading organizations on meaningful data and AI initiatives.
• Collaborative Culture: Work with a supportive, high-performing global team that values transparency, autonomy, and continuous improvement.
• Growth Opportunities: Access to challenging projects, mentorship, and structured development pathways.
• Values-Driven: We prioritize doing the right thing for our clients, our teams, and our community.

at phData

• 401k plan with company match
• Dental and Vision insurance

• Annual stipend for Learning and Development
• Competitive comp, excellent benefits, Flexible PTO plan plus 10 Holidays (and other cool perks)

phData celebrates diversity and is committed to creating an inclusive environment for all employees.

Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities.

So, regardless of how your diversity expresses itself, you can find a home here at phData.

We are proud to be an equal opportunity employer.

We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.

If you would like to request an accommodation due to a disability, please contact us at People Operations.