AI INTEGRATION ENGINEER

Problem Solving

Accountability

DUTIES AND RESPONSIBILITIES

• Design, develop, and support AI-driven integration solutions on the company's integration platform (MuleSoft), from conceptualization through deployment and post-Go-Live support
• Build and maintain intelligent agents and agentic workflows, including tool calling, orchestration, memory, and guardrail patterns
• Evolve existing point solutions (e.g., direct LLM API connections) into standardized, reusable, evergreen frameworks that are plug-and-play rather than configuration-heavy
• Develop and maintain connections to LLM providers and model routing services; evaluate and recommend models for specific workloads
• Implement document and data extraction pipelines using AI inference, including validation, error handling, and reprocessing frameworks
• Design and implement retrieval patterns (RAG) to ground agents in company and client data, improving reliability and reducing hallucination
• Establish evaluation, observability, and monitoring practices for AI workflows to ensure production reliability, cost control, and measurable business value
• Stay current with the integration platform vendor's agentic offerings and emerging agentic frameworks; assess and adopt where they advance the AI roadmap
• Build reusable tools and services (e.g., MCP servers, standardized connectors) that can be shared across teams and agent implementations
• Collaborate with integration, Salesforce, and operational systems teams to embed AI capabilities into existing business processes
• Partner with business stakeholders and project leads to translate operational requirements into agent and integration designs
• Document solutions, patterns, and standards; contribute to the AI project portfolio and roadmap planning
• Maintain, support, and develop relational and non-relational databases as needed for AI workloads
• Other duties as assigned

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

PHYSICAL REQUIREMENTS

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 50 lbs.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to talk, listen and speak clearly on telephone.
• Diversity and Inclusion
• We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.