AI-First Creative Account Manager

Own client confidence and satisfaction, using AI tools and agentic workflows as your default way of working, not an afterthought. Build trusted relationships and communicate before clients need to follow up.

Understand each client's strategy, stakeholders, services, commercial context, audience, creative vision, preferences, and pressure points well enough to represent the account internally and anticipate needs.

Turn the client's creative vision into action across briefs, content calendars, campaigns, and deliverables. Review creative assets critically and give clear feedback that protects the intent while improving the work.

Work out what the client is asking for, what they may really need, and what matters strategically. Turn ambiguity into clear direction, context, owners, dependencies, decisions, and next steps.

Keep delivery coordinated across services, teams, timelines, blockers, and dependencies. Use agents and reusable workflows for preparation, action tracking, planning, research, reporting, and follow-up.

Bring strong account judgment to ambiguous work. Balance the relationship, delivery reality, commercial context, capacity, risk, and long-term account health. Diagnose issues first, then escalate with evidence, options, and a recommendation.

Protect the quality and value of Storm's creative, operational, strategic, and technical services. Challenge work that is weak, off-strategy, unsuitable for the platform, or unlikely to create the intended value, and help get it to the right standard.

Make account health and commitments visible. Surface sentiment, risks, opportunities, scope pressure, decisions, approvals, and follow-ups early, with records that people and agents can pick up and use.

Connect clients with Storm's wider expertise so they experience the depth and connected value of the team.

Spot and develop opportunities from client needs, service gaps, relationship signals, campaign moments, or operational problems, bringing enough evidence and context for the right people to act.

Improve how each account runs through better communication rhythms, reporting, documentation, approved AI workflows, and blocker framing. Coach teammates to bring evidence, what they have tried, options, and a specific ask.

Stay current in account management, social platforms, creative work, and the services around the role. Apply feedback and keep improving the quality, speed, judgment, and reliability of your work.

Keep improving how the work gets done: encode your best methods into reusable skills and workflows that agents and teammates can pick up and run, and teach what works so the whole team levels up with you.

Your Expertise

Evidence that you can own client relationships, stakeholder communication, account delivery, or complex operational conversations.

Strong creative and social judgment. You can translate a client's vision into briefs, recognize platform-native ideas, explain why an asset works or does not, and give constructive feedback across copy, design, and video.

Demonstrable, hands-on use of AI tools and agents in real work, studies, or personal projects: research, meeting preparation, context management, drafting, analysis, action tracking, QA, or workflow improvement, not just quick questions or meeting note summaries.

The judgment to review AI output against client strategy, service quality, commercial context, facts, commitments, and brand standards. You never treat it as finished work.

A systems thinker: you see repeatable account work as a workflow to design and improve, not a list of tasks to grind through.

High agency and ownership. You step beyond the immediate brief, drive improvements to completion, and know when to escalate early.

Commercial awareness and the ability to recognize scope pressure, service gaps, account risk, and useful growth opportunities.

Operational, strategic, and technical curiosity. You understand the work around the creative, ask sharper questions, challenge weak assumptions, and explain tradeoffs plainly.

Comfort with collaborative systems such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar tools, plus an appetite to improve them.

Clear written and spoken communication. You make messy situations feel calm and practical and work well asynchronously.

Attention to detail held at speed: names, dates, decisions, dependencies, status, and promises stay accurate.

Enthusiasm for how quickly AI-enabled knowledge work is evolving, with an instinct for what improves client work and what is just noise.

What It's Like To Work Here

Modern Tools & A Real AI Stack You will have modern hardware, approved AI tools, collaboration systems, and support from our AI Operations team. We expect you to use that stack seriously in real work.

Your Methods Can Become How The Team Works We actively encourage people to bring forward better ways of working. When a method you develop proves itself, you won't just use it quietly: you'll encode it as a skill others can run, teach it to the team, and watch it become the new standard, with your name on it.

Team-Based You will work with an international team of 175+ people across account management, strategy, creative, production, operations, AI, and technology. The best client experience makes that expertise feel connected.

Remote-First & Pacific-Time Aligned This role is fully remote and open in XXXX , but it works Pacific Time hours, generally 9:00 a.m.–5:30 p.m. PT. There will also be opportunities to visit client sites in the Los Angeles area.

RECRUITMENT PROCESS

Answer a short set of self-recorded video questions.

Meet with Account Management leadership or our recruitment team.

Complete a short, time-boxed practical task built around a realistic client and creative brief. We'll ask you to assess the work, explain your feedback, and show how you used AI. Your method interests us as much as your output.

Meet with a senior leader for a second interview and discussion of your approach.