Agent-Reservations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Autograph Collection seeks a Reservations Agent to process reservation requests, changes, and cancellations via phone, fax, or mail. The role involves identifying guest needs, verifying room availability, explaining policies, and maximizing revenue through sales techniques.
Key Skills for This Role
Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Indicate special room reservation types by inputting correct code and rate
- Follow proper escalation procedures when addressing guest concerns
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Full Job Posting
Position Summary
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting correct code and rate.
- Follow proper escalation procedures when addressing guest concerns.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Job Number: 26088284
- Job Category: Reservations
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Autograph Collection
Agent-Reservations
Doha, QAT
Autograph Collection in Doha seeks a Reservations Agent to process room reservations, handle guest inquiries, and maximize revenue through sales techniques. No prior experience required; high school diploma or equivalent
Agent-Reservations
Doha, QAT
Marriott International's Autograph Collection seeks a Reservations Agent in Doha to process reservation requests, identify guest needs, and maximize revenue. The role requires a high school diploma and no prior experienc
Agent-Reservations
Doha, QAT
Autograph Collection is hiring a Reservations Agent to process reservation requests, changes, and cancellations via phone, fax, or mail. The role involves identifying guest needs, verifying room availability, and explain
Agent-Reservations
Doha, QAT
Autograph Collection is hiring a Reservations Agent to process reservation requests, changes, and cancellations via phone, fax, or mail. The role involves identifying guest needs, verifying room availability, explaining
Agent-Reservations
Doha, QAT
Autograph Collection is seeking a Reservations Agent to process reservation requests, changes, and cancellations via phone, fax, or mail. The role involves identifying guest needs, verifying room availability, explaining
Agent-Reservations
Doha, QAT
Autograph Collection is seeking a Reservations Agent to process reservation requests, changes, and cancellations via phone, fax, or mail. The role involves identifying guest needs, verifying room availability, explaining
Agent-Reservations
Doha, QAT
Autograph Collection is hiring a Reservations Agent to process reservation requests, changes, and cancellations via phone, fax, or mail. The role involves identifying guest needs, verifying room availability, explaining
Agent-Reservations
Doha, QAT
Autograph Collection is hiring a Reservations Agent to process reservation requests, changes, and cancellations via phone, fax, or mail. The role involves identifying guest needs, verifying room availability, explaining
Agent-Reservations
Doha, QAT
Agent-Reservations
Doha, QAT
Agent-Reservations
Doha, QAT
Agent-Reservations
Doha, QAT
Agent-Reservations
Doha, QAT
Agent-Reservations
Doha, QAT
Agent-Reservations
Doha, QAT
Agent-Reservations
Doha, QAT