Agent-Reservations
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Key skills for this role
About the Role
Autograph Collection in Doha seeks a Reservations Agent to process room reservations, handle guest inquiries, and maximize revenue through sales techniques. No prior experience required; high school diploma or equivalent needed.
Key Skills for This Role
Responsibilities
- Process all room reservations, requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Answer questions about hotel facilities, services, and room accommodations
- Follow sales techniques to maximize revenue
- Enter and access data in reservation system
- Follow company policies and procedures
Requirements
- High school diploma or G.E.D. equivalent
- No prior related work experience required
- Ability to process reservations, changes, and cancellations via phone, fax, or email
- Ability to identify guest needs and determine appropriate room type
- Ability to explain guarantee policies, special rates, and cancellation policies
Full Job Posting
Position Summary
- Procesar todas las reservaciones de las habitaciones, las solicitudes, los cambios y las cancelaciones recibidos por teléfono, fax o correo. Identificar las necesidades de los huéspedes en cuanto a las reservaciones y determinar el tipo de habitación adecuada. Verificar la disponibilidad del tipo de
Preferred Qualifications
- Educación: Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General (GED).
- Experiencia laboral afín: No se requiere experiencia laboral afín.
- Experiencia como supervisor: No se requiere experiencia como supervisor.
- Licencia o certificación: Ninguna
Physical Requirements
- Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos.
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