Agent-Reservations

Diplomatic Street, West Bay Area, Doha, Qatar, Qatar,VIEW ON MAP

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Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

Identify guest reservation needs and determine appropriate room type.

Verify availability of room type and rate.

Explain guarantee, special rate, and cancellation policies to callers.

Accommodate and document special requests.

Answer questions about property facilities/services and room accommodations.

Follow sales techniques to maximize revenue.

Input and access data in reservation system.

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*

Autograph Collection è una collezione in costante espansione di hotel indipendenti a quattro e cinque stelle, ognuno dei quali offre esperienze uniche e memorabili.

Ogni hotel è stato scelto con cura per la qualità, l'originalità, il carattere audace e la capacità di offrire ai viaggiatori di oggi una gamma di esperienze esclusive adatte al loro senso individuale dello stile e dell'avventura.

Tutti gli hotel Autograph Collection cercano di attrarre l'Individualista, il consumatore di riferimento del brand.

L'Individualista è una persona che usa il viaggio come un'opportunità per aggiungere qualcosa alla propria storia personale: in sostanza, seleziona attentamente i nostri hotel sia per viaggi personali che di lavoro, perché sono molto più di un semplice luogo di riposo.

Entrando a far parte di Autograph Collection ti unirai a un portfolio di brand con Marriott International.

un ambiente dove puoi svolgere al meglio il tuo lavoro,

iniziare

il vostro percorso verso i nostri obiettivi,

entrare a far parte

di un fantastico team globale e

diventare

la versione migliore di te.