Agent-At Your Service
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Key skills for this role
About the Role
EDITION Jeddah seeks an Agent-At Your Service to answer and process guest requests via phone, email, chat, and mobile devices. You will operate the switchboard, log requests, and coordinate with departments to ensure guest satisfaction.
Key Skills for This Role
Responsibilities
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
- Operate telephone switchboard, process guest requests for wake up calls, and connect and direct calls to appropriate extension
- Receive, record, and relay messages accurately
- Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure resolution
- Provide information to guests about room features, property amenities, and local areas of interest
- May process room service orders, answer questions on menu selection and record transactions in point of sale system
- Assist guests with accessing internet and guestroom entertainment
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
Full Job Posting
Position Summary
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point of sale system.
- Assist guests with accessing internet and guestroom entertainment.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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