After-Sales Account Manager
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Key skills for this role
About the Role
Alba Cars seeks an After-Sales Account Manager to coordinate vehicle readiness, customer handovers, and post-delivery support. The role involves managing the full handover process, after-sales support, and trade-in documentation.
Key Skills for This Role
Responsibilities
- Arrange vehicle passing and ensure PDI completion.
- Coordinate additional works, accessories, tinting, wrapping, and approved extras.
- Monitor vehicle readiness and ensure deliveries and handovers are completed within company timelines.
- Conduct professional customer vehicle handovers.
- Act as a primary point of contact for customers following vehicle purchase.
- Manage returned vehicle concerns, pending items, and ownership related follow ups.
- Coordinate with the Workshop, Operations, Sales, Finance, and After Sales teams when required.
- Handle customer complaints and escalations professionally and efficiently.
- Ensure the correct handling of trade in and RTA documentation.
- Support after sales profit generation through approved extras, accessories, and additional works.
Requirements
- Previous experience in customer service, account management, automotive operations, after sales, or sales.
- Experience within the automotive industry is strongly preferred.
- Strong communication, interpersonal, negotiation, and conflict resolution skills.
- Ability to manage customer expectations in a professional and solution oriented manner.
- Good organisational skills, operational awareness, and attention to detail.
- Ability to coordinate effectively across different departments.
- Comfortable working in a fast paced, target driven environment.
- Positive attitude, adaptability, and confidence working with customers from diverse cultural backgrounds.
- Fluency in English is required.
Full Job Posting
Role Overview
- We are looking for a customer focused After Sales Account Manager to coordinate vehicle readiness, customer handovers, and post delivery support at Alba Cars.
- This role involves managing the full handover process, including vehicle passing, PDI completion, accessories, additional works, approved extras, trade in documentation, and RTA requirements.
- You will also act as a key point of contact for customers after purchase, ensuring any concerns or pending items are resolved efficiently.
Key Responsibilities
- Arrange vehicle passing and ensure PDI completion.
- Coordinate additional works, accessories, tinting, wrapping, and approved extras.
- Monitor vehicle readiness and ensure deliveries and handovers are completed within company timelines.
- Conduct professional customer vehicle handovers.
- Ensure customers receive a smooth and positive delivery experience.
- Act as a primary point of contact for customers following vehicle purchase.
- Manage returned vehicle concerns, pending items, and ownership related follow ups.
- Coordinate with the Workshop, Operations, Sales, Finance, and After Sales teams when required.
- Maintain clear and consistent communication with customers throughout the process.
- Handle customer complaints and escalations professionally and efficiently.
- Ensure the correct handling of trade in and RTA documentation.
- Monitor the completion and submission of all required documents.
Profit & Customer Experience
- Support after sales profit generation through approved extras, accessories, and additional works.
- Identify suitable opportunities to upsell automotive products and services.
- Build strong customer relationships that contribute to retention and long term loyalty.
- Identify opportunities to improve the customer experience and internal after sales processes.
Requirements
- Previous experience in customer service, account management, automotive operations, after sales, or sales.
- Experience within the automotive industry is strongly preferred.
- Strong communication, interpersonal, negotiation, and conflict resolution skills.
- Ability to manage customer expectations in a professional and solution oriented manner.
- Good organisational skills, operational awareness, and attention to detail.
- Ability to coordinate effectively across different departments.
- Comfortable working in a fast paced, target driven environment.
- Positive attitude, adaptability, and confidence working with customers from diverse cultural backgrounds.
- Fluency in English is required.
Salary & Benefits
- Competitive Salary: AED 5,000 per month base salary.
- Target based incentive and commission structure.
- Expected On Target Earnings of approximately AED 15,000 per month.
- UAE employment visa sponsorship.
- Medical insurance.
- 30 days of paid annual leave.
- Ongoing training and professional development opportunities.
- Supportive team culture focused on customer retention, service quality, and performance.
Work Arrangement
- Type: Full time, on site position
- Working Schedule: 6 working days per week
- Please note: Remote or hybrid work is not available. Candidates must currently be based in the UAE or be willing to relocate.
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