AFR Ops Specialist
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Key skills for this role
About the Role
DHL Global Forwarding seeks an AFR Ops Specialist to develop and administer air freight operations plans and processes. The role involves customer engagement, shipment management, data quality, and regulatory compliance to ensure efficient global supply chain operations.
Key Skills for This Role
Responsibilities
- Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
- Ensure correct costs and revenues are captured against customer’s profile
- Administer shipment level activities including receipt of customer booking, documentation requirements, and transport
- Track, record, analyze and improve exceptions/operational irregularities
- Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
- Prepare invoices, debit and credit notes and necessary back up documentation
Requirements
- Bachelor’s Degree or equivalent experience/qualification
- More than 4 years of experience
Full Job Posting
Role Overview
- Develop and administer air freight operations plans and processes to deliver flow of goods and information across the customer’s global supply chain.
- Engage proactively with customers and manage shipments against the customer or delivery expectation in line with business strategy and objectives.
Key Responsibilities
- Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
- Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
- Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
- Ensure the management of shipments in line with the customer service commitment
- Track, record, analyze and improve exceptions/operational irregularities
- Responsible for high shipment data quality
- Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
- Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
- Identify critical shipments and new business that needs extra support/hypercare
- Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
- Execute tasks and activities while meeting resource management and productivity guidelines for the day to day operations
- Prepare invoices, debit and credit notes and necessary back up documentation ensuring customer invoice timeliness and accuracy
Qualifications
- Bachelor’s Degree or equivalent experience/qualification
- More than 4 years of experience
We Offer
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
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