Admissions Coordinator - Temporary (3months)
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Key skills for this role
About the Role
GEMS Education seeks an Admissions Coordinator to manage high-volume outbound calls, lead qualification, and enrollment conversion for focus schools. The role involves cross-selling, waitlist management, and data reporting to optimize the sales funnel.
Key Skills for This Role
Responsibilities
- Manage high volume outbound calls to leads for focus schools within 48 hours
- Oversee lead qualification process to increase conversion to school tour and registration
- Maintain household accounts within Salesforce for assigned school
- Cross sell to appropriate cluster/school if no suitable seat availability
- Maintain waitlist for focus schools and engage customers
- Support school level sales and enrolment plans to achieve enrolment targets
- Participate in enrolment events outside normal office hours
- Report lead conversion and cross sell at school and cluster level
- Ensure completeness and accuracy of key data points
Requirements
- Good communication skills
- Strong customer service skills
- Ability to influence customer decisions
- High energy level and ability to multitask
- Superior interpersonal abilities
- Results and people oriented
- Preferably have own visa and health insurance
- UK enhanced DBS or equivalent police check required
Full Job Posting
Job Description
- Lead qualification – Focus Schools: Manage high volume outbound calls to all leads for focus schools within 48 hours.
- Oversee the lead qualification process to increase conversion to school tour and registration.
- Lead follow up and processing of applications to optimise conversion at each stage of the sales funnel.
- Maintain household accounts within Salesforce to ensure 360 view of customers for assigned school.
- Achievement of lead qualification and follow up time targets in line with set KPI’s
Cross sell and waitlist management
- Responsible for cross selling to an appropriate cluster/school if there is no suitable seat availability
- Maintenance of waitlist for focus schools, ensuring customers are appropriately engaged
- Achievement of cross sell % targets in line with set KPI’s
Enrolment Targets
- Support school level sales and enrolments plans to leverage quality and quantity of leads to achieve enrolment targets.
- Participate in enrolment events (internal or external), which may be outside of normal office hours (evenings or weekends)
- Achievement of Enrolment conversion targets in line with set KPI’s
Reporting & Data Analytics
- Reporting of lead conversion and cross sell at school and cluster level.
- Responsible for completeness and accuracy of required key data points, and for the ongoing improvement and maintenance of the data quality.
- Achievement of data quality improvement targets in line with set KPI’s
Skills
- Good communication skills
- An emotionally intelligent and capable person
- Strong customer service skills, and excellent at dealing with customers
- Ability to influence a customer’s decision
- High energy level, comfortable performing under pressure, and able to multitask
- Superior interpersonal abilities. Ability to get along and work with diverse personalities; tactful, mature.
- Results and people oriented, with judgment to balance other business considerations. Service oriented, but assertive/persuasive
- Preferably have their own visa and health insurance, and be available immediately
Additional Information
- GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK enhanced DBS or equivalent police check is a pre requisite for all appointments.
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