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Admissions Coordinator - Temporary (3months)

GEMS Education
Dubai, UAE
Temporary
Mid
Onsite
1 months ago
SalesforceLead QualificationCustomer ServiceCommunicationData ReportingCross selling
Free

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Job Description

  • Lead qualification – Focus Schools: Manage high volume outbound calls to all leads for focus schools within 48 hours.
  • Oversee the lead qualification process to increase conversion to school tour and registration.
  • Lead follow up and processing of applications to optimise conversion at each stage of the sales funnel.
  • Maintain household accounts within Salesforce to ensure 360 view of customers for assigned school.
  • Achievement of lead qualification and follow up time targets in line with set KPI’s

Cross sell and waitlist management

  • Responsible for cross selling to an appropriate cluster/school if there is no suitable seat availability
  • Maintenance of waitlist for focus schools, ensuring customers are appropriately engaged
  • Achievement of cross sell % targets in line with set KPI’s

Enrolment Targets

  • Support school level sales and enrolments plans to leverage quality and quantity of leads to achieve enrolment targets.
  • Participate in enrolment events (internal or external), which may be outside of normal office hours (evenings or weekends)
  • Achievement of Enrolment conversion targets in line with set KPI’s

Reporting & Data Analytics

  • Reporting of lead conversion and cross sell at school and cluster level.
  • Responsible for completeness and accuracy of required key data points, and for the ongoing improvement and maintenance of the data quality.
  • Achievement of data quality improvement targets in line with set KPI’s

Skills

  • Good communication skills
  • An emotionally intelligent and capable person
  • Strong customer service skills, and excellent at dealing with customers
  • Ability to influence a customer’s decision
  • High energy level, comfortable performing under pressure, and able to multitask
  • Superior interpersonal abilities. Ability to get along and work with diverse personalities; tactful, mature.
  • Results and people oriented, with judgment to balance other business considerations. Service oriented, but assertive/persuasive
  • Preferably have their own visa and health insurance, and be available immediately

Additional Information

  • GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK enhanced DBS or equivalent police check is a pre requisite for all appointments.

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