Admissions Coordinator

• Bachelor’s degree in social services, behavioral health, healthcare administration, business, management, or a related field preferred.
• Relevant behavioral health, healthcare, admissions, or case management experience may be considered in place of a degree.
• Peer Recovery Specialist certification is a plus.

• Two or more years of experience in behavioral health, substance use disorder treatment, healthcare, admissions, intake, case management, or a related field strongly preferred.
• Previous experience in admissions, intake, call center operations, care coordination, or referral management preferred.
• Experience working with individuals with substance use disorders and co-occurring mental health conditions strongly preferred.

• Compassionate Communication
• Patient and Family Experience
• Urgency and Responsiveness
• Relationship Management
• Attention to Detail
• Collaboration and Teamwork
• Problem Solving
• Accountability
• Confidentiality
• Organization and Follow-Through
• Mission Alignment
• Recovery-Oriented Care

This position is primarily remote and requires regular use of a computer, telephone, video conferencing, electronic medical records, CRM systems, and other communication platforms.

The role requires frequent communication with prospective patients, families, referral partners, and internal team members.

Because treatment inquiries often occur outside traditional business hours, this position requires flexibility to support Admissions operations during evenings and weekends and may participate in an on-call rotation as assigned.

Occasional travel or in-person attendance at organizational meetings, training sessions, or partner-site activities may be required.

Success in this role includes:

• Providing prospective patients and families with a compassionate, professional, and responsive admissions experience.
• Responding to inquiries and referrals promptly and consistently.
• Maintaining accurate and complete admissions documentation.
• Following up appropriately on prospective admissions and referral opportunities.
• Coordinating effectively across clinical, medical, operational, Admissions, and Business Development teams.
• Identifying and helping remove barriers that may delay access to treatment.
• Maintaining confidentiality and compliance with HIPAA, 42 CFR Part 2, organizational policies, and applicable regulatory requirements.
• Supporting organizational admissions goals while ensuring clinical appropriateness and patient safety remain the priority.
• Demonstrating professionalism, accountability, teamwork, and commitment to Ascension Recovery Services’ mission of expanding access to behavioral health and substance use disorder treatment.

Ascension Recovery Services is an equal opportunity employer.

We believe diversity and inclusion strengthen our organization and enhance the quality of care we help deliver.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.