Administrator, Registry Operations

• Efficient and effective service delivery
• Accurate and timely processing of all insolvency Proof of Debt and Proxy forms
• Validation and processing of Estate Administration transactions to ensure critical dates are met and client specific requirements are adhered to
• Prepare Deceased correspondence
• Photocopy, filing and faxing shareholder information
• Supporting with statistic/client reporting
• Achievement of Enlighten business objectives and efficiency targets
• Support Operational Services Management with process improvement initiatives
• Facilitate/participate in team meetings, morning huddles and management meetings as required
• Effectively coordinate and/or resolve any escalated issues and/or shareholder/ issuer feedback or complaints
• Prepare documents, correspondence, statements and reports for Investors, Government agencies, internal and external stakeholders
• Support Estates Administration Team Leader in ensuring that Quality & Assurance targets for Estates Administration are achieved
• Facilitate/participate in various team, project and management meetings as required

• Contribute to the Investor Research/Estate Administration team and support other Ops team members as they strive to achieve their service, development and performance goals
• Contribute to the training of fellow team members when appropriate
• Assist with investor reception services
• Assisting Team leader/ Manager in maintaining day to day activities

• Adhere to Policies and Procedures
• Adhere to incident management and reporting guidelines
• Successful completion of all compliance modules

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

• Demonstrated ability to meet deadlines and strong KPI track record
• Ability to work cohesively with team and independently without supervision
• Strong focus on service and quality orientation
• Accuracy and attention to detail
• Understanding and knowledge of those policies and procedures processes relevant to MUFG Corporate Markets Investor Email and Correspondence service offerings
• Strong organisational skills
• Strong oral and written communication skills
• Strong time management and leadership skills
• Ensure all team procedures and policies are up to date as required to complete all aspects of processing required within the team Flexibility - able to meet demanding deadlines and work additional hours, including weekends, to meet those deadlines, as required

This role will be offered as a 6 Month Contract.