Administrator - Government Relations (Shift Work)
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Key skills for this role
About the Role
Etihad Airways seeks a detail-oriented UAE National to provide administrative and operational support for transit and emergency visa processes at Zayed International Airport. The role involves processing documentation, liaising with government entities, and working a 24/7 rotational shift pattern.
Key Skills for This Role
Responsibilities
- Process and review administrative documentation, applications and records in accordance with established policies and procedures
- Support the administration of transit visa, emergency visa and related operational processes
- Prepare reports, summaries and documentation required by the business
- Coordinate submissions and follow up activities with government entities and external stakeholders
- Respond to routine enquiries from internal and external customers in a professional and timely manner
- Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality
- Use a range of business systems and software applications to manage daily activities and reporting requirements
- Monitor and track applications, documentation and approvals to ensure service standards are met
- Assist with administrative projects and operational initiatives as required
- Support team members in maintaining smooth day to day operations within a shift based environment
Requirements
- UAE National with Family Book
- High School Certificate with 2 years administrative experience OR Bachelor's Degree with no experience
- Strong communication skills in both Arabic and English
- Must be willing to work rotational 24/7 shift pattern including day shifts, night shifts, weekends and public holidays
- Proficient in Microsoft Office applications
- Previous experience in administration, customer service, government liaison or documentation processing is advantageous
Full Job Posting
Job Description
- Join Etihad Airways and play a vital role in supporting our Airport Operations team. As an Administrator, you will provide administrative and operational support to a fast paced function responsible for managing transit and emergency visa processes for guests travelling through Abu Dhabi.
- This position is based at Zayed International Airport and operates on a mandatory 24/7 rotational shift pattern comprising 12 hour shifts (2 day shifts, 2 night shifts, followed by 4 days off). Candidates must be comfortable working both day and night shifts as part of a continuous operational envir
- Working within this operational setting, you will coordinate a range of administrative activities, process documentation, liaise with internal and external stakeholders, and ensure the accurate handling of government related applications and records.
Accountabilities
- Process and review administrative documentation, applications and records in accordance with established policies and procedures.
- Support the administration of transit visa, emergency visa and related operational processes.
- Prepare reports, summaries and documentation required by the business.
- Coordinate submissions and follow up activities with government entities and external stakeholders where required.
- Respond to routine enquiries from internal and external customers in a professional and timely manner.
- Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality.
- Use a range of business systems and software applications to manage daily activities and reporting requirements.
- Monitor and track applications, documentation and approvals to ensure service standards are met.
- Assist with administrative projects and operational initiatives as required.
- Support team members in maintaining smooth day to day operations within a shift based environment.
Education & Experience
- UAE National (with Family Book).
- High School Certificate with a minimum of 2 years’ relevant administrative experience, or a Bachelor’s Degree with no prior experience required.
- Previous experience in administration, customer service, government liaison, documentation processing or related support functions is advantageous.
- Experience preparing or submitting applications to government entities is preferred.
- Strong communication skills in both Arabic and English.
- Strong attention to detail with the ability to manage multiple tasks accurately.
- Proficient in Microsoft Office applications and general business systems.
- Must be willing and able to work a rotational 24/7 shift pattern, including day shifts, night shifts, weekends and public holidays.
- Experience working in an operational, customer facing or airport environment is advantageous.
Additional Information
- The recruitment process for this position will involve the following steps: All applications will be reviewed by a human member of our Recruitment Team; Shortlisted applicants will be invited to completed a recorded video interview via our third party platform HireVue; After a review of completed vi
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