Administrator - Crew Connect Services

Description & Requirements

• At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as an Administrator - Crew Connect Services and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.
• As an Administrato r in Crew Connect Services, you will be responsible to review and provide a comprehensive administration support required for coordinating department section functions and ensuring the smooth day to day operation of the department. This role is typically focussed on the update and maintenance of administration databases and/or systems. Interaction with contacts within other departments is routine and usually uncomplicated. The use of a computer and applications is at a more advanced level and somewhat frequent.
• In this role, you will:
• Respond to and resolve crew queries via emails, calls, and walk-ins by providing accurate information, updating systems, escalating issues when required, and ensuring a professional and timely service experience.
• Track and maintain accurate records of applications, document expiries, and renewals.
• Coordinate with crew and internal departments on documentation processes, eligibility, and submission guidelines while ensuring compliance with data protection and company policies.
• Manage tasks by updating trackers, handling confidential reports, monitoring payment discrepancies, and overseeing the distribution and return of Cabin Crew corporate devices with proper accountability.
• Prepare detailed reports, highlight findings, and provide recommendations to enhance efficiency, accuracy, governance, compliance, and overall crew service processes.
• 12 years schooling or equivalent.
• To be considered for this role, you must meet the below requirements:
• 1+ year experience as an office administrator, office assistant or relevant role.
• Outstanding communication and interpersonal abilities.
• Excellent organizational skills.
• Familiarity with office management procedures and basic admin principles.
• Excellent knowledge of MS Office and office management software.