ADMINISTRATIVE SECRETARY II

Knowledge in: • Switchboard operation, communication / two-way radio etiquette and operation of postal equipment • Administrative and clerical procedures and systems such as word processing, managing files and records, other office procedures • Principles and processes for providing customer and personal services • Communication, conflict resolution, mediation and collaboration techniques • Customer service practices and technique to provide good customer service

Skills In: • Oral and written communication • Problem solving • Effective time management and organizational skills for managing and prioritizing tasks • Customer service techniques • Typing and data entry Ability to: • Remain calm and professional in dealing with potentially upset guardians and other emergency situations • Use and operate standard office equipment, switchboard, computer systems (Google Chrome, Google Sheets, Google Slides, Gmail, Internet and Adobe), two-way radios, etc. • Organize and prioritize work, multi-task, and attention to detail • Learn and apply State, DES, and ATPC policies, procedures, and directives • Screen and refer incoming telephone calls to appropriate staff • Work independently or collaboratively with a group

The ideal candidate for this position will have experience: • interacting and dealing with the public in a customer service environment • operating a switchboard

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11). • Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children and vulnerable adults. • Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459. • Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Paid vacation and sick time • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us Johanna Valdiviezo at 480-919-6798 or JValdiviezo@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-919-6798 or JValdiviezo@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.