BUREAU CHIEF

This position may be available for remote work within Arizona (3 days per week in the office/hoteling). The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

Oversee the development, prioritization, and execution of division initiatives and projects, ensuring alignment with agency priorities, federal and state requirements, operational needs, and performance expectations.

Provide strategic direction and facilitate collaboration among Quality Control, Policy Support Administration, Legislative Services, Systems, program leadership, other business units, and other stakeholders to identify issues, remove barriers, improve processes, and strengthen program outcomes.

Provide executive-level analysis, recommendations, and status reporting.

Monitor performance measures, work products, risks, deliverables, and project milestones.

Ensure that support team activities are coordinated across SNAP, TANF, and Medicaid programs and that changes in federal or state requirements are effectively translated into operational policies, procedures, training, systems, and business processes.

Identify opportunities for improvement, hold functional areas accountable for achieving quality and productivity expectations, and ensure division priorities are effectively communicated and delivered across the organization.

Other duties as assigned as related to the position.

Knowledge of:

Research and analysis methods, requirement gathering, feasibility reviews, Impact Analysis, business application process modeling, flowchart processes, quality assurance, and testing.

Policies, procedures, programs (SNAP, TANF, and MA), system applications (AZTECS, HEAPlus, OnBase, etc.), Microsoft Office (Word, Excel,

PowerPoint, etc.), and Google software.

Project management concepts, principles, and practices.

Skills in:

Problem and negotiation skills to resolve issues.

Organizational and time management skills with attention to detail.

Excellent listening, interpersonal, verbal, and written communication skills.

Ability to:

Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards.

Work independently or collaboratively with minimal supervision.

Identify opportunities for use of solutions to improve efficiency and adapt to changing technologies.

The ideal candidate for this position will have:

A combination of education, training, and experience in administration or professional experience that equals a minimum of three years.

Demonstrated experience in management of complex programs that require expertise, analytical thinking, and strategic planning.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical, dental, life, and short-term disability insurance plans

Participation in the Arizona State Retirement System (ASRS) and long-term disability plans

10 paid holidays per year

Paid vacation and sick time

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.

Deferred compensation plan

Wellness plans

Tuition Reimbursement

Stipend Opportunities

Infant at Work Program

Rideshare and Public Transit Subsidy

Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions regarding this career opportunity, please contact Alex Rivera at 480-910-0533 or AlejandroRivera@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting Alex Rivera at 480-910-0533 or by email at AlejandroRivera@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.