Administrative Receptionist
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Key skills for this role
About the Role
Greeting and welcome all visitors and clients in a friendly and professional manner. Issue customer service tokens to all customers and ensure visitors are directed to appropria.
Key Skills for This Role
Responsibilities
- Greet and welcome all visitors and clients in a friendly and professional manner
- Issue customer service tokens and direct visitors to appropriate person or seating area
- Offer refreshments and ensure baristas are taking care of customers
- Keep customers updated and engaged during delays
- Answer incoming calls, respond to inquiries, log into ERP system and assign to the right person
- Maintain a clean, organized, and presentable reception area
- Report daily token delays, issues, and unusual cases to the Customer Relations Manager
- Handle customer feedback and inform the Customer Relations Manager about complaints
- Register all calls received through the bright call system and assign to relevant department
- Send and receive couriers when required
- Perform any other tasks assigned by management
Requirements
- Previous experience in a receptionist or customer service role
- Excellent verbal communication skills
- Ability to handle multiple tasks and prioritize
- Proficiency in basic computer applications
Full Job Posting
Responsibilities
- Greeting and welcome all visitors and clients in a friendly and professional manner.
- Issue customer service tokens to all customers and ensure visitors are directed to appropriate person or directed to seating area.
- Offer refreshments and ensure that the baristas are taking care of the customers.
- Keep the customers updated and engaged, if there are any delays, at the waiting area.
- Ensure only one customer is being attended at a time by our staff.
- Check all counters frequently for inactive or pending tokens and escalate to CRM.
- Answer incoming calls, respond to general inquiries, log into the ERP System and assign to the right person with accurate notes and details.
- Maintain a clean, organized, and presentable reception area always.
- Report daily token delays, issues, and unusual cases to the Customer Relations Manager.
- Handle customer feedback and immediately inform the Customer Relations Manager about complaints or service concerns.
- Registration of all the calls received through the bright call and assigned to the relevant department till the system automated the calls integration.
- Sending and receiving couriers, if and when required.
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