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Administrative- Assistant Expedition Leader- Alaska Focus

Lindblad Expeditions
Global Village, UAE
Full Time
Mid
Field
1 months ago
Customer ServiceLogistics CoordinationInventory ManagementMicrosoft OfficePublic SpeakingProblem Solving
Free

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Customer ServiceLogistics CoordinationInventory Management
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Who We Are

  • Lindblad Expeditions is a true pioneer in Expedition Travel.
  • We're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships.

Summary

  • This position supports the Expedition Leader as they deliver a thematic, and well executed guest experience.
  • The Assistant Expedition Leader (AEL) assists with the coordination of expedition and land operations, manages the Field Staff shipboard spaces, oversees basic accounting of expedition funds, and ensures the ships have all necessary expedition equipment.

Essential Duties

  • Customer Service Deal with guest requests and arrangements daily.
  • Assist the Expedition Leader with all guest related logistics, including disembarkation for operations.
  • Communicate with land agents for confirmation of tour arrangements and special needs, and with Lindblad Expeditions’ office personnel, hotel manager, or doctor regarding guest arrangements.
  • Answer daily communication/information requests from the office in a timely manner.
  • Manage expedition gear and inventory, and orders supplies as needed.
  • Be present in the Mud Room/Basecamp, lounge, dining room, or reception at appropriate times and respond to requests.
  • Make frequent announcements over the P.A. system.
  • Manage the staff office and keep it tidy.
  • Eat meals with guests and make an effort to dine with a variety of people over the course of each voyage.
  • Medical Evacuation The position is the key person regarding facilitation of a medical evacuation for guests while they are on the ship.
  • Guest Arrival/Departure Supervises group airport transfers, individual guest transfers, luggage transfer, and general departure arrangements.
  • Expedition Accounts/Petty Cash Administer the disbursement and accounting of funds to land agents, local vendors, guides, and pay miscellaneous land fees.

ELIGIBILITY FOR CONTRACT

  • Significant and relevant experience; prior experience on expedition ships strongly preferred.
  • Bachelor’s degree or four years of work experience in related industry. Previous management experience is highly desirable. Two years minimum customer service background.
  • Computer experience with Microsoft Office. Experience with other computer management programs preferred.
  • Must be able to handle multiple tasks at one time with keen attention to detail.
  • A team player with excellent training skills and a proven educator.
  • Work well independently and is a self starter.
  • Strong communicator with individuals and groups, even tempered demeanor, and is calm under pressure. Comfortable with public speaking.
  • Is calm, unflappable, and adaptive to an ever changing environment. Must be able to handle multiple tasks at one time with keen attention to detail.
  • Possess excellent problem solving skills, the ability to make sound decisions quickly, and exercises good judgment.
  • Full mobility of all limbs and the ability to lift and/or move up to 25 pounds and lift and/or move up to 50 pounds as needed.
  • First Aid & CPR (higher level of training preferred).
  • Some itineraries may have additional required credentials or training.

Required For Contract

  • Promotion/Sales The position must become familiar with the company philosophy and various programs offered by National Geographic Lindblad Expeditions.
  • Conservation/Sustainability The position should become familiar with National Geographic Lindblad Expeditions conservation and sustainability programs.
  • Inflatable Boat Operations The position should be prepared to assist with many aspects of inflatable boat operations for shore excursions.
  • Safety The position should be prepared to participate in on board safety training, meetings and drills, including abandon ship and fire drills.

Communication Skills

  • Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos.
  • Must also possess the ability to effectively communicate both in writing and orally with a professional demeanor.

PHYSICAL DEMANDS

  • While performing the duties of this position, this person is frequently required to sit, talk and hear.
  • This person will also be required to write and type.
  • Occasionally required to stand, walk, and reach with hands and arms.

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