Admin / Receptionist / Customer Service Executive
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Key skills for this role
About the Role
SYMBIOSIS OAM seeks an Admin/Receptionist/Customer Service Executive to manage office administration, front desk, and customer service coordination. Requires 2+ years experience, MS Office proficiency, and knowledge of LinkedIn, Indeed, and Canva.
Key Skills for This Role
Responsibilities
- Manage day to day office administration including correspondence, filing systems, courier coordination, and stationery inventory.
- Prepare official letters, notices, circulars, and meeting minutes.
- Support HR and Accounts with documentation, attendance tracking, and petty cash coordination.
- Act as first point of contact, welcoming visitors, owners, and residents professionally.
- Manage incoming calls, emails, and walk in inquiries in a structured manner.
- Maintain visitor logs, meeting room bookings, and appointment schedules.
- Assist Customer Service team in logging and tracking complaints, service requests, and feedback.
- Maintain and update company profiles on LinkedIn and Indeed.
- Design notices, announcements, and communication materials using Canva.
- Facilitate internal communication between departments and maintain updated records.
Requirements
- Bachelor's Degree or Diploma in Business Administration or related field
- Minimum 2 years of experience in administrative and front desk roles
- Strong command of written and verbal communication
- Proficiency in MS Office and Google Workspace
- Working knowledge of LinkedIn, Indeed, and Canva
- Strong organizational and multitasking abilities
- Professional appearance and interpersonal skills
- Experience in community management is an advantage
- English (Required)
- Arabic (Preferred)
- UAE Driving License (Preferred)
Full Job Posting
Administrative & Office Operations
- Manage day to day office administration including correspondence, filing systems, courier coordination, and stationery inventory.
- Prepare official letters, notices, circulars, and meeting minutes.
- Support HR and Accounts with documentation, attendance tracking, and petty cash coordination.
- Coordinate with Operations for logistics, access arrangements, and facility related requirements.
- Ensure all administrative processes comply with internal policies and regulatory standards.
Front Desk & Reception Management
- Act as first point of contact, professionally welcoming visitors, owners, and residents.
- Manage incoming calls, emails, and walk in inquiries in a structured and timely manner.
- Maintain visitor logs, meeting room bookings, and appointment schedules.
- Direct queries to relevant departments and ensure proper follow up.
Customer Service Coordination
- Assist Customer Service team in logging and tracking complaints, service requests, and feedback.
- Ensure accurate communication of information to residents and stakeholders.
- Escalate unresolved matters to concerned department in a timely manner.
Digital Communication & Media Support
- Maintain and update company profiles on platforms such as LinkedIn and Indeed.
- Design notices, announcements, and communication materials using Canva.
- Support internal communication initiatives and recruitment postings.
Coordination & Reporting
- Facilitate internal communication between departments to support smooth operations.
- Maintain updated records of owners, residents, and vendors.
- Circulate official notices and meeting schedules through approved channels.
- Prepare periodic administrative and front desk reports for management review.
- Ensure confidentiality of all company and client information.
Qualifications & Skills
- Bachelor's Degree or Diploma in Business Administration or related field.
- Minimum 2 years of experience in administrative and front desk roles.
- Strong command of written and verbal communication.
- Proficiency in MS Office and Google Workspace.
- Working knowledge of LinkedIn, Indeed, and Canva.
- Strong organizational and multitasking abilities.
- Professional appearance and interpersonal skills.
- Experience in community management is an advantage.
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