Admin Assistant / Office Coordinator / Admin Officer

Role Description

Core Responsibilities

• Handle incoming calls, emails, and messages.
• Maintain digital records of bookings, quotes, and customer inquiries.
• Coordinate cleaning staff schedules, confirm appointments, send service reminders, and update job statuses.
• Prepare and process invoices and support contactless payment workflows.
• Assist with reporting on completed jobs and customer feedback.
• Support management with executive administrative tasks, maintain organized online files, and improve office processes.

Required Qualifications

• Strong administrative assistance skills, including record organization, schedule management, and accurate documentation.
• Professional phone etiquette and clear communication with customers and team members.
• Experience with executive administrative assistance, including calendars, reports, and follow-ups.
• Solid clerical skills in data entry, digital filing, and basic document preparation.
• Comfort with remote work and proficiency with email, messaging apps, spreadsheets, and word processing.
• Attention to detail, reliability, and ability to prioritize multiple tasks in a fast-paced service environment.
• High school diploma or equivalent is required.

Preferred Qualifications

• Customer service experience in a small business, service, or trade environment is advantageous.
• Additional training or coursework in administration or office management is beneficial.

Workplace

• The role is explicitly remote.