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Key skills for this role
• Preparing and updating a schedule of due bills and commit to the plan placed in following up on client accounts.
• Contacting clients with due bills by phone and follow up with them on their dues professionally.
• Coordinating with sales team on their respective client’s balances and work closely in maintaining accounts not blocked.
• Coordinating with the delivery team and the sales team when needed to collect due balances from customers.
• Receiving collected cash from delivery & sales and make sure there are no discrepancies in cash handled.
• Filling up and update each client’s account and collection history.
• Maintaining, cleaning, and controlling good aging reports.
• Entering receipts into the software & updates statement of accounts of clients on daily basis.
• Maintaining and updating collection reports, post-dated cheques and obligations lists.
• Reporting clients’ results to Internal Office Manager & refer to him/her the difficult to handle clients.
• Preparing and submitting a daily report about his daily activities & achievements and submitting it to his supervisor.
• Maintaining an updated record of customers (registration license, banking credits details…).
• Maintaining a regular updated “balance confirmation” record from customers and insuring interest is applied and accumulated to aged balances.
• Abiding by and participating in Medicals International Quality Management system (placed in adherence with ISO 9001:2008 standards).
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