Account Manager

Manage a portfolio of 600+ tradie customers, typically sole traders and small business owners.

Renew tradies’ subscription contracts before they expire.

Identify opportunities to upgrade subscription packages to suit their business needs.

Retain customers by addressing inquiries, solving problems, and providing tailored solutions.

Negotiate payment plans that benefit both the customer and the business.

Offering win-win solutions that align with the customer’s financial situation while ensuring payment is collected.

Engage with tradie customers over the phone, learning about their businesses, understanding their pain points, and helping them succeed.

Keep Salesforce updated with customer insights.

Follow scripts and regulations, ensuring high-quality customer interactions.

2+ years in a similar high volume phone sales role.

You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.

You thrive in a fast-paced environment and enjoy winning when hitting targets.

You have strong verbal and written communication skills and negotiation capabilities.

Working Holiday Visa 417 holders with relevant experience are encouraged to apply.

We’re more than just a workplace - we’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

You’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it’s why 85% of our team say their leader is great.

And there’s more:

Diverse, collaborative teams that love solving problems

Agile squads, hackathons, off-sites and roadshows

Extra leave for birthdays, volunteering, and more

Healthy snacks, continental breakfast and fresh fruit

Sydney CBD office near Town Hall and Gadigal Stations

Tailored growth support, mentoring and stretch projects

A vibrant social scene - we work hard and have fun doing it

At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader.

We’re proud to be endorsed by WORK180 for supporting women’s careers and we value diversity across culture, age, gender identity and sexual orientation.

Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you.

We’re also a Circle Back Initiative Employer , which means we commit to responding to every applicant.

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