Account Manager

Your job is to work with a dedicated patch of our existing customers as an Account Manager to be their key point of contact. Your role is to establish a trusted advisor relationship to achieve and expand customer goals resulting in account renewal, upsell and cross-sell.

You’ll be responsible for the AvePoint vison and strategy for these customers. In this role, you are tasked with renewing and expanding our footprint within your territory of existing customers.

You will help your customers with any questions or issues they may have (with the support of our team), as well as build your relationships within the customer to identify new customer pain and business challenges. You will work with our team to successfully close new deals by listening to your customers, understanding their problems and positioning innovative solutions using AvePoint products.

Owning a book of business with assigned customers that you are responsible for selling, supporting, educating, and growing through regular, systematic touchpoints.

Acting as the single point of contact for existing AvePoint customers in your account patch

Maintaining and building relationships with existing key contacts

Establishing relationships with key customer business and technical advocates that have the power to drive long-term AvePoint solution adoption within their company

Ownership of the commercial sale

Managing complex sales cycles with a consultative sales approach

Securing the renewals of customer accounts at or above the projected renewal amount

Increasing sales by driving product adoption, managing escalations and thereby ensuring retention and long-term satisfaction.

Understanding the customer’s business, their challenges, pains, and opportunities