Account Manager (London)

Requirements

• Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
• Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
• Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
• Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%.
• Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
• Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
• Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership.
• Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.
• Required Qualifications
• 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
• Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
• Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations.
• Experience managing complex, multi-stakeholder accounts with long sales cycles.
• Excellent written and verbal communication skills; ability to build trusted advisor relationships.
• Strong commercial acumen — able to construct ROI narratives and business cases for expansion.
• Experience working with SaaS platforms, preferably in the Salesforce ecosystem
• Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
• Preferred Qualifications
• Experience with Salesforce DevOps tools or release management processes
• Familiarity with CI/CD, version control, or agile development practices
• Background working with enterprise customers
• Salesforce certifications (Admin, Platform App Builder, etc.)