Account Manager - Generator Services

Develop a strong understanding of generator systems, preventive maintenance requirements, inspections, testing, repairs, and common generator service needs.

Understand customer requirements related to standby power, emergency power systems, and generator reliability.

Review technician findings and service reports with customers and translate technical recommendations into clear business solutions.

Identify aging equipment, recurring failures, deferred maintenance, and other conditions that may create future customer needs.

Coordinate with technical and operations teams to develop appropriate repair, maintenance, upgrade, and replacement recommendations.

Stay current on applicable generator manufacturers, products, technologies, and industry requirements.

Partner closely with area managers, field technicians, dispatch, parts, estimating, and operations to ensure customer commitments are met.

Review service performance and follow up on open issues, warranty concerns, callbacks, and customer escalations.

Participate in customer and site meetings when needed to support service delivery and business development.

Monitor account performance, revenue, gross margin, backlog, and outstanding opportunities.

Support timely invoicing and resolution of billing issues.

Identify opportunities to improve account profitability and reduce service delivery issues.

Success in this position will be measured by:

Customer retention and satisfaction including a reduction in customer escalations and unresolved issues.

Effective partnership with field operations.

Overall profitability and performance of assigned accounts.

At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.

This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.