Account Manager - Enterprise
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts.
Help companies with 2,000 to 10,000 employees achieve value, expand into new products, and renew with conviction.
Build executive relationships, success plans, and expansion motions for complex organizations.
Key Skills for This Role
Full Job Posting
About ElevenLabs
ElevenLabs is an AI research and product company focused on human-like voice, agent, creative, and AI audio technologies.
Its platforms include ElevenAgents, ElevenCreative, and ElevenAPI.
About the role
Own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts.
Help companies with 2,000 to 10,000 employees achieve value, expand into new products, and renew with conviction.
Build executive relationships, success plans, and expansion motions for complex organizations.
Customer and commercial ownership
- Own net revenue retention across the managed book of business and drive cross-sell into the product suite.
- Lead renewals end to end and manage quota, retention, and expansion outcomes.
- Partner with high-growth accounts to connect technical product value with commercial growth.
Technical customer engagement
- Advise customers on agent design, voice customization, conversation flows, and integrations.
- Use product data and logs to identify friction, health signals, expansion opportunities, and churn risk.
- Present to executives, troubleshoot with engineering teams, and work with procurement leads.
Compensation
- The role offers an on-target earnings structure split between 70% base and 30% variable compensation.
- Variable compensation is weighted 70% to net revenue retention and 30% to product cross-sell.
- Variable compensation is paid quarterly, with accelerators for above-target net revenue retention performance.
Required qualifications
- Five to seven years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
- Demonstrated, quantified enterprise-level wins and end-to-end ownership of quota, retention, and expansion.
- Ability to navigate champion and economic-buyer relationships and run expansion motions without a sales handoff.
- Technical familiarity with AI concepts, API integrations, and SDKs.
- Ability to use product data for account health, expansion, and churn-risk management.
- Ability to operate across Eastern, Central, Mountain, or Pacific United States time zones.
Preferred qualifications
- Experience in voice AI, audio AI, or conversational AI.
- Experience selling or expanding multiple products within a platform.
Location and work model
- This is a remote-first role that can be executed from anywhere in the United States.
- Candidates must be able to operate in Eastern, Central, Mountain, or Pacific time zones.
- There is a preference for candidates based in New York City or San Francisco, with office access available in those cities.
What the company offers
- Professional development and colleague meetups are supported through annual discretionary stipends.
- The company provides an annual offsite and a monthly co-working stipend for people outside its main hubs.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ElevenLabs
Enterprise Deployment - Chief of Staff
,
About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and
Systems Architect
, CAN
ElevenLabs is seeking a RevOps Systems Architect to build and operate an AI-powered revenue operations stack. The role combines Salesforce administration, Apex development, intelligent automation, CRM integrations, and S
General Manager - Saudi Arabia
,
ElevenLabs is seeking a General Manager to develop and execute its Saudi Arabia strategy and align Middle East business growth with company goals. The role owns revenue growth, market development, client and partner rela
Enterprise Deployment - Chief of Staff
,
Influencer Marketer
, USA
Systems Architect
, CAN
Executive Assistant - Revenue
San Francisco, USA
General Manager - Saudi Arabia
,
Experiential Designer - Events
Terryville, USA
Full-Stack Engineer - Creative Studio
Belgium, USA
Design Engineer - Creative Studio
Dublin, USA