Account Manager

Requirements

• What Are We Looking For❓
• 4+ years of experience in key/strategic account management, enterprise customer success, or client- facing commercial roles, ideally within SaaS or hospitality tech.
• Proven experience managing and growing large, complex, multi-site accounts (hotel groups, F&B chains, or similar).
• Strong track record of expansion revenue generation: upsell, cross-sell, and multi-site rollout.
• Comfortable operating as a dedicated, embedded partner to a small number of high-value clients, rather than managing a broad book of business.
• Confident, engaging senior stakeholders (Director level and above), including in hospitality operations, IT, and procurement.
• Excellent relationship-building, negotiation, and executive communication skills.
• Data-driven approach to tracking account health and growth metrics.
• Fluency in English and Arabic required (French is a plus).
• Willingness to travel regularly to client properties.
• Highly proactive, entrepreneurial, and comfortable owning outcomes with a high degree of autonomy.
• What We Offer You❗ We believe you will love working at Servme!
• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.