Account Manager

Focus Group (£1bn valuation, 30,000+ customers) needs an Account Manager to own a portfolio of existing customer accounts, you'll be the first person they will contact helping deliver advice, guidance and service by telephone, face to face or email.

This is all about building long term relationships looking for opportunities to upsell, cross sell whilst flagging opportunities for new business along the way.

Own a panel of existing customer accounts and become the first person they call

Deliver advice, guidance and service by phone, face to face or email

Look for opportunities to upsell and cross-sell within your accounts

Flag opportunities for new business along the way

Pick up service queries and escalations and see them through to resolution

Promote the customer portal and run CIO (Chief Information Officer) sessions

Keep accurate records across your panel

Account management experience within the technology industry — essential

Excellent communication skills, whether that's on the phone, in writing or face to face

The confidence to present to customers, including senior stakeholders

Strong time management and the ability to prioritise a busy workload

A keen eye for detail and accuracy