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JOB REQUIREMENTS SUMMARY
The Account Manager will serve as the primary commercial and relationship lead for an assigned portfolio of customers, focusing on strategic engagement, lifecycle sales, and cross-functional coordination. This role blends product and application knowledge with consultative sales and customer success skills—ensuring customers receive tailored solutions, aftermarket support, and long-term value from Stolle’s offerings. This role requires proactive communication, commercial acumen, and technical insight, along with strong cross-functional coordination to drive long-term customer success and Stolle growth.
Serve as the strategic relationship owner for assigned major account(s) across commercial, technical and service needs, by leveraging the right internal team members.
Drive engagement through a “Go and See’ philosophy – via site visits, video calls, and proactive outreach.
Develop multi-level relationships with assigned account(s) (Procurement, Engineering, Production, Executives)
Act as the customer's advocate within Stolle by identifying and escalating systemic issues.
Develop account plans and forecasts in collaboration with customer, regional sales, Technical Solutions, Global Parts, and service teams across OEM, Equipment, Spare Parts and Service.
Collaborate with Technical Solutions and Marketing to customize campaigns and offers for specific accounts.
Manage account pricing and profitability by applying global pricing frameworks, master supply agreements, rebates, and customer-specific terms.
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Support negotiation and approval of customer contracts and payment terms (in partnership with Sales and Finance Leadership).
Maintain a strong understanding of Stolle’s offerings and how it supports customer production.
Stay informed on industry trends in metal packaging, sustainability, line modernization, and process automation.
Leverage market knowledge to proactively propose solutions and anticipate customer needs.
Maintain a detailed, living customer profile including decision-makers, plant contacts, communication channels, and operating nuances.
Ensure customer data, contact lists, equipment databases are accurate.
Act as the Voice of the Customer internally, working closely with the Engineering, Marketing, PMO, Global Parts, Technical Solutions and Services teams to address needs, align priorities, and drive resolution.
Private industrial machinery manufacturer serving beverage and food canmakers with can-making equipment, production lines, parts, and field service.
Visit company websiteJobs and hiring trendsUSD 95000-115000 yearly / year
Full-time
Senior · 5+ years experience
Onsite
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