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Account Associate

Aurora Energy Research
Oxford, GBR
Full-time
Entry
Hybrid
Discovered 2 weeks ago
SalesforceCRM
Free

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Key Responsibilities

  • You will coordinate workshops, onboarding sessions, and client events, ensuring scheduling, logistics, and preparation are managed effectively.
  • You will manage delivery timelines and milestones across accounts, tracking commitments and ensuring actions are completed.
  • You will act as a central point of coordination between clients and internal teams, aligning inputs from Research, Product, and Delivery teams.
  • You will identify new users within client organisations and coordinate product demos (e.g. EOS) to support onboarding and drive product adoption.
  • You will maintain regular contact with client stakeholders related to delivery, onboarding, and usage.
  • You will prepare contracts for up- and cross-sell opportunities with our clients
  • You will track delivery progress, actions, and account activity, ensuring visibility of key milestones and outcomes.
  • You will maintain accurate CRM records to support activity tracking and reporting.
  • You will prepare reporting packs and support service reviews.

What we are looking for

Strong organisational and coordination skills, with the ability to manage multiple stakeholders and timelines.

High attention to detail and strong follow-through

Structured and process-driven mindset

Ability to work cross-functionally across team

Calm and adaptable in high-pressure and uncertain situations.

Proactive and versatile in adapting to an evolving and fast-moving industry.

Excellent written, verbal, and interpersonal communication skills.

Proven success in team-oriented environments.

Can effectively apply AI to drive value of (prepared) interactions with clients

Passionate and curious about the energy transition.

Fluent in English.

Ideally, customer service or customer success experience

Ideally, experience with Salesforce or another CRM system

Previous professional exposure to energy economics, power markets and power network

Fluency in a major European language beyond English is a plus

What we offer

  • Private Medical Insurance
  • Dental Insurance
  • Parental Support
  • Salary-Exchange Pension
  • Employee Assistance Programme (EAP)
  • Local Oxford Discounts
  • Cycle-to-work Scheme
  • Flu Jabs

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