Academic Operations Specialist

Key Responsibilities

• Analyzing and synthesizing information from a variety of disparate sources to generate sustainable and actionable recommendations.
• Advising and consulting on strategy development related to portfolio operations.
• Collaborating within the work unit to implement principles and strategies for consistency and accountability.
• Collaborating with academic program leaders on operational strategies and processes.
• Assisting with planning and implementing strategic enrolment initiatives.
• Collaborating with Finance, Facilities Management and Development, Capital Projects, and Space Planning teams to align operational and capital resourcing.
• Coordinating with Program Chairs, staff, and administrative functions to create smooth operational workflows.
• Monitoring progress and adjusting operational plans.
• Supporting operational reporting, forecasting, and decision-making through the collection, analysis, and interpretation of information from multiple sources.
• Supporting the implementation, monitoring, and continuous improvement of approved operational recommendations and initiatives.
• Supporting the administrative and resourcing components of program development.
• Acting as a subject matter expert, supporting the development and launch of new academic programs, including market research, feasibility studies, and curriculum planning, and assisting in the preparation of program proposals and capital resourcing requirements to support documentation creation and approval processes.
• Support the planning, coordination, and monitoring of capital projects related to School operations.

Knowledge, Skills, & Abilities

• Knowledge of methods, techniques, and practices related to the development of academic operational and business strategies and processes.
• Knowledge of related departmental processes, standards, and operational requirements.
• Knowledge of data analysis methods, techniques, and practices, with related skills using tools and software such as Excel, Power BI, Tableau, and other reporting and analysis tools.
• Knowledge of operational and/or project management methods, techniques, and practices.
• Ability to synthesize information from multiple sources, apply systems thinking, and develop practical recommendations that support academic operations and institutional objectives.
• Good understanding of general office administration processes.
• Strong organizational and time-management skills.
• Ability to initiate, develop, and maintain professional relationships.
• Well-developed interpersonal, communication, facilitation, and problem-solving skills.
• Ability to manage changing priorities and work effectively within complex or ambiguous circumstances.
• Ability to work collaboratively with varied stakeholders and influence outcomes without formal authority.

Core Competencies

Qualifications

• Related post-secondary degree or diploma in business, operations, project management, public administration, education, data analysis, or a related discipline.
• Minimum three years of related progressive experience.
• Project management, business analysis, operations management, change management, or related training or certification is considered an asset.
• Experience in a post-secondary or similarly complex organization is considered an asset.
• Equivalent combinations of education and experience may be considered.

Why Join AQOE?

Classification – Advisor/Specialist II

Remuneration

About NAIT