2nd Line Support Engineer at Uptime Solutions Ltd — Tampa, USA | Base Career | Base Career

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2nd Line Support Engineer

Uptime Solutions Ltd

Tampa, USA

Full-time

Mid

Hybrid

USD 65000-72000 yearly / year

Discovered 1 weeks ago

Windows Server 2008 R2Windows 10VMwareHyper-VAzureMicrosoft 365

Free

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Key skills for this role

Windows Server 2008 R2Windows 10VMware

Troubleshooting a range of technical issues experienced by our clients, including the following technologies: Windows Server 2008 R2, 2012, 2016, and 2019. Windows 10 & 11. VMware and Hyper-V. Azure. Microsoft 365.
Windows Server 2008 R2, 2012, 2016, and 2019.
Windows 10 & 11.
VMware and Hyper-V.
Azure.
Microsoft 365.
Network troubleshooting.
Using our PSA platform to log and respond to support tickets.
Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems.
Working in a hybrid environment, attending our Tampa office three days per week and working remotely for the remaining days.
Experience working for a Managed Service Provider (MSP).
Knowledge of Autotask RMM or PSA.
Being a people person, delivering support with a friendly and positive manner.
Excellent communication skills, both verbal and written.

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