workable
2nd Line Support Engineer- Permanent
Focus Group
Birmingham, GBR
Full-time
Mid
Hybrid
GBP 28000-31000 yearly / year
Discovered 2 weeks ago
Microsoft 365OutlookExchangeWindowsWindows ServerActive Directory
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Microsoft 365OutlookExchange
Key Skills for This Role
Microsoft 365OutlookExchangeWindowsWindows ServerActive Directory
Full Job Posting
Shift pattern: between the hours of 7am-7pm
(Job Level internal reference: Associate)
At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.
We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.
This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.
Key Responsibilities
- Own and manage escalated support cases through to resolution.
- Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
- Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
- Escalate cases appropriately, providing clear technical handovers and documentation.
- Contribute to root cause analysis, problem management and continuous service improvement.
- Maintain accurate case records and ensure service levels are met.
Benefits
- This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Focus Group
Graduate Developer - AI Implementation Engineer
Altrincham, GBR
EntryFull-time
Discovered 1 weeks agoView →
AI & Automation Engineer
Shoreham-by-Sea, GBR
Full-time
Focus Group is looking for an AI & Automation Engineer to design, build, and support intelligent automations across Microsoft, on-premises, and AI platforms. The role requires strong PowerShell, Windows infrastructure, w
Discovered 1 weeks agoView →
IT Solutions Engineer (Networking)
Crawley, GBR
Discovered TodayFull-time
Customer Service Executive - Mobile
Shoreham-by-Sea, GBR
Discovered 3 days agoFull-time
Cloudflare Presales Consultant
Milton Keynes, GBR
Discovered 1 weeks agoFull-time
Cloudflare Presales Consultant
Birmingham, GBR
Discovered 1 weeks agoFull-time
Cloudflare Presales Consultant
Swinton, GBR
Discovered 1 weeks agoFull-time
Sales Development Representative
Birmingham, GBR
Discovered 1 weeks agoFull-time
Graduate Developer - AI Implementation Engineer
Altrincham, GBR
Discovered 1 weeks agoFull-time
AI & Automation Engineer
Shoreham-by-Sea, GBR
Discovered 1 weeks agoFull-time