recruitee
2nd Line Support Consultant
BCN Group
GBR
Full-time
Mid
Hybrid
GBP 30000-35000 yearly / year
Discovered 2 weeks ago
Microsoft Windows ServerO365AzureHyper-VVMwareIntune
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Job description
Job title: 2nd Line Support Consultant
Reports to: Operations Manager
Location
- Northern Ireland based with occasional travel to client sites
- Hours: Monday to Friday, 37.5 hours per week Salary: Up to £35k + BCN benefits
About BCN
At BCN we unite people and technology to enable organisations to fly.
We believe people and organisations can achieve anything using technology to it’s full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive.
We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.
Guided by our 3 values of building relationships, customer success and passion and dedication , we are on a mission to make BCN the most trusted tech partner in the UK today . The kind of company clients want to work with, and people want to work for.
We are delighted you are on this journey with us!
Focus of the role
BCN Group have an opportunity for an experienced 2nd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st line engineers, you will be responsible for providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.
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