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028 EN - Platform Owner, Automation Platforms

Export Development Canada | Exportation et développement Canada
Toronto, CAN
Full Time
Senior
Hybrid
1 weeks ago
UiPathServiceNowMicrosoft Power PlatformRobotic Process AutomationWorkflow AutomationEnterprise Architecture
Free

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Position Overview

  • Platform Owner, Automation Platforms is accountable for the end to end health, strategy, and value realization of EDC's enterprise automation and workflow platforms.
  • Works closely with the Automation COE, business leaders, architecture, security, delivery teams, platform owners, and vendors.
  • Ensures platforms are fit for purpose, scalable, secure, and compliant—facilitating the delivery of tangible operational and customer outcomes.
  • This is not a people management role, it is a product style ownership role with clear accountability for platform outcomes.

Platform Strategy & Roadmap

  • Define and own the enterprise vision and multi year roadmap for intelligent automation and workflow platforms.
  • Align platform capabilities to EDC's business priorities, transformation initiatives, and operating model.
  • Balance run, grow, and transform demands while managing technical debt and platform sustainability.

Cross Functional Enablement & COE Partnership

  • Partner with Technical Leads, Developers, BAs, and delivery teams to ensure solutions are designed and delivered in line with platform standards.
  • For ServiceNow CSM enable effective intake, prioritization, and sequencing of work across multiple teams and domains.
  • Working with the Tech Lead, ensure strong release management, lifecycle management, and production support models are in place.
  • Work closely with the Business Enablement team and joint Automation COE to assess, shape, and size RPA and workflow automation opportunities.
  • Working with Enterprise Architecture, ensure automation use cases are appropriately qualified for the right platform.
  • Help to maintain the operating model for citizen development, including enablement, controls, and support.
  • Ensure appropriate guardrails exist to enable innovation without compromising security or maintainability.
  • Promote reuse, standard patterns, and platform literacy across the organization.

Governance, Decision Making & Lifecycle Management

  • Establish and enforce platform governance, standards, and guardrails.
  • Act as the final decision authority for platform design choices, customization vs configuration, and onboarding of new use cases.
  • Ensure platform changes align with enterprise architecture, security, and risk requirements.
  • Represent the platform in architecture reviews, governance forums, and executive discussions.
  • Ensure developers, squads, and vendors adhere to the defined delivery lifecycle, including design reviews, security and risk assessments, testing standards, and release approvals.
  • Enforce lifecycle gates across automation and workflow solutions to ensure quality, resilience, and maintainability.
  • Balance enablement with control, ensuring teams can move quickly without bypassing governance.

Platform & Architecture Collaboration

  • Work in close collaboration with other platform owners and platform teams (e.g., Salesforce, integration platforms, data platforms) to ensure alignment to enterprise architecture standards, consistent integration patterns and data contracts, and coordinated roadmap planning and dependency management
  • Represent intelligent automation platforms in cross platform planning, design, and governance forums.

Vendor & Stakeholder Management

  • Own strategic relationships with platform vendors and implementation partners.
  • Evaluate new features, releases, and emerging capabilities to determine business relevance.
  • Act as the primary platform contact for senior business and technology stakeholders.

GenAI & Advanced Automation Alignment

  • Partner with the Automation COE and GenAI COE to evaluate and enable AI augmented automation use cases, including intelligent document processing, decision automation, and agentic and human in the loop workflows.
  • Ensure GenAI capabilities are integrated into automation platforms in a controlled, secure, and value driven manner.
  • Define guardrails and decision criteria for when and how GenAI is applied within automation solutions.

What we are looking for

  • Post secondary degree in Computer Science, Engineering, Information Systems, or a related field.
  • Minimum of 7 years of experience working with enterprise automation, workflow, or low code platforms.
  • Demonstrated experience acting as a platform owner, product owner, or technical product lead.
  • Strong hands on understanding of UiPath, ServiceNow CSM/App Engine/Workflow Data Fabric, and Microsoft Power Platform.
  • Solid understanding of enterprise architecture principles, integration patterns and APIs, and security, risk, and compliance in regulated environments.
  • Proven ability to balance strategic thinking with pragmatic decision making.
  • Strong stakeholder management and executive communication skills.

What will make you stand out

  • Experience working within or alongside an Automation COE or enterprise enablement function.
  • Proven ability to govern automation delivery across multiple teams and vendors while maintaining delivery velocity.
  • Experience integrating GenAI capabilities into enterprise automation platforms within defined risk and governance frameworks.
  • Strong understanding of platform governance models and value based prioritization.
  • Experience enabling and governing citizen development programs.
  • Bilingual in both official languages (English and French).

Why Join EDC?

  • Comprehensive Benefits: competitive compensation & benefits package, work life balance, & the opportunity to help make Canada and the world better through trade.
  • Work Life Balance: hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday's & no meeting Fridays.
  • Professional Development: continuous learning opportunities, including training programs, workshops and language training.
  • Inclusive Culture: diverse and inclusive workplace that champions employment equity & values diversity.
  • Wellness Programs: wellness initiatives, mental health support, and fitness programs.
  • Community Engagement: volunteer opportunities and social responsibility programs.

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