Workplace Operations Manager

Role Overview

Strategic and Operational Leadership

• Define and implement workplace operations strategy aligned with organizational and global priorities.
• Drive continuous improvement, standardization, digital enablement, cost optimization, and service quality.

Infrastructure and Services

• Oversee facilities operations, infrastructure, maintenance, repairs, and critical building systems across assigned sites.
• Coordinate landlord repairs and upgrades and ensure security, cleaning, catering, waste, reception, and mail services.
• Optimize workplace layouts, space utilization, access, parking, security, creche operations, and amenities.
• Manage capital and operating budgets, vendors, and preventive and predictive maintenance programs.

Compliance and Continuity

• Ensure local regulatory, statutory, safety, and factory compliance requirements are met.
• Lead EHS programs and operationalize crisis management and business continuity frameworks.
• Act as a liaison with government, civic, and regulatory authorities.

Stakeholder Management

• Collaborate with HR and business leaders to improve employee experience and engagement.
• Build relationships with internal leadership, developers, landlords, vendors, and external partners.

Required Qualifications

• Bachelor’s degree in Engineering, Business Administration, Hospitality, or a related field.
• 15+ years of workplace operations experience in manufacturing.
• Experience managing multi-location or multi-city operations in complex organizations.
• Strong expertise in regulatory compliance, infrastructure operations, and vendor management.

Preferred Qualifications

• Project Management or related certification.
• Experience in contract-managed services environments.
• Exposure to workplace transformation initiatives and employee safety programs.