Workplace Experience Ambassador - 3 Days a Week

The ground floor entrance and café hub are our shop window, ensure immaculate presentation at all times

Our welcome experience, visitor processing and onwards journey must be a priority focus for all, at all times

Ensure all visitors are welcomed immediately, demonstrating warmth and attention to their visit

Ensure quick communication of visitor arrivals is achieved where automated options are not utilised

Look after any waiting visitors with care and attention, taking coats, making beverages, escorting to rooms etc, acting as an Ambassador for, and until they are collected by, their host

Ensure the departure of all visitors and employees is accompanied with a warm farewell and check if further assistance is required for their onward journey

Be visible, both in person and virtually, promoting yourself as the first point of contact for any queries

Conduct regular Welcome Space cleanliness and condition audits, resolving or escalating issues

Responsible for adhering to all health and safety safe systems of work activity within your space, including Risk Assessments, manual handling, floor & fire exits checks, first aid and fire marshal duties and mental health champion (where applicable)

Oversee utilisation of the working space, seeking employee feedback where appropriate

Promote and support the business with the use of technology for all workstreams, including visitor management, resource booking, concierge support and lifestyle provisions

Promote the benefits of pre-booking visitors, and assist with pre-arrival confirmation information and facilitate any pre-arrival services required by our visitors or employees

Proactive IT support and set up, both in person and remotely

Proactive room management and set up, seeking appropriate support from the business as required

View all challenges and complaints as an opportunity; seek to resolve the situation in a way that excels expectations, ensuring to escalate to your line manager where required

Take an active role in understanding subsequent challenges / complaints and contribute to the implementation of long-term solutions to eradicate

Seek information from the business to take ownership (where possible/appropriate) of new starter’s first day arrival journey, building & services inductions – inject the WOW into that first impression of the company on behalf of the business

Be an advocate for change, motivating and supporting others with the introduction of new initiatives

Manage all vending areas, kitchens and pantries, replenishing and maintaining the highest of standards

Assign lockers in line with office procedures

Carry out archiving responsibilities as required

Support with post and parcel management where required

Utilise technology to drive communication and connectivity with employees, offering instant updates and alerts to support smooth working days for them

Take part in user and stakeholder’s engagement meetings where appropriate

Surprise and Delight – recognise birthday celebrations, work anniversaries and international awareness days, both in person and remotely

Contribute with ideas for, and drive the employee experience events calendar

Build and maintain a current, working knowledge of all Workplace Services policies, procedures, systems and tools in order to provide building users with service information – challenge them constantly

Offer input and perspective at team meetings, demonstrating reason and emotional intelligence

Offer input into the monthly report, delivering allocated sections within the requested timeframe

Take an active role in training and supporting new colleagues through their induction period

Attend training courses as required, actively seeking to introduce learnings into everyday service

Take charge of your own development, actively contributing to appraisals and seeking training opportunity

Ensure compliance (zero tolerance policy) with all Avison Young policies, including but not limited to; GDPR, Bribery, Bullying and Harassment, unconscious bias.

Participate and assist with client visits and prospective occupier show rounds

To portray yourself as an Ambassador for Avison Young at all times

Exudes passion for service delivery in their character

Has a proactive, motivated, good-natured personality

Always communicates in a positive tone

Possesses a very customer focused manner, confident in delivering exceptional services in all circumstances and environments

Has a passion for technology and opportunity to utilise within service delivery environment

Thrives in an environment where providing solutions is key to success, demonstrating creativity to problem solving

Is a change advocate

Forward thinking, and wants to continuously develop the service and themselves

Excellent attention to detail – always seeking to find the hidden opportunity to wow

Team player, supports all colleagues to achieve with a ‘One Team’ focus

Maintains pride in personal appearance, following any guidelines set by the company

Ability to react quickly, and prioritise needs in a fast-paced environment

At Avison Young, we’ve always put people at the heart of what we do. In the last few years, we’ve increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Women’s Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry. Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Women’s Network, Black Professionals and LGBTQ+ groups. In addition to leading global initiatives, the steering committee’s work examines our policies and practices, creating accountability for results and communicating progress to our executive leadership, our clients and our communities. Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that:

empowers all our employees to thrive,

reflects all backgrounds and talents,

allows individuals to be successful and feel a sense of belonging,

and foster a workplace that is supported, inclusive and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers. As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at careers.uk@avisonyoung.com careers.uk@avisonyoung.com > and we will do everything we can to help.

We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position. Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.