Workplace Engineering and Architecture Services Manager

Global Delivery Unit

Service Line: HIT & DWP

Capability Line: Digital Workplace & Digital Transformation (DWP & DX)

Job Title: Workplace Engineering and Architecture Services Manager

Company: Fujitsu

Organization: Global Delivery Unit

FJ Level: 12 / 13

Location: This is a global role requiring flexibility in working practices to accommodate communication across Fujitsu regions. You will be expected to join remote meetings that may be early or late in your day but can also balance your working time.

Full or Part Time: Full time

Hiring Manager: Head of Workplace Engineering and Architecture

The Workplace Engineering and Architecture Services Manager is a global role with accountability across multiple locations, operating in a highly matrixed environment with strong cross-functional and cross-regional stakeholder management.

The role will be responsible for operationalizing and executing globally defined sub-capability strategies within the Workplace Engineering and Architecture Services’ managed area / service and team. This includes optimizing service delivery, operational performance, and delivery execution across locations within the agreed global framework defined by L3 leadership.

While global strategy ownership remains with the Head of Workplace Engineering and Architecture, decision authority of the Workplace Engineering and Architecture Services Manager is focused on operational execution, prioritization, and delivery governance.

Experience: Several years (at least 8) in the IT industry, and in a leadership or management role.

Significant experience in managed services operations, with a track record of implementing standardized processes and delivery excellence.

Industry Knowledge: Deep understanding of Workplace Engineering and Architecture Services-related industry (i.e. VDI, M365, and CSA), including the latest trends, challenges, and opportunities.

Certifications: Preferred, but non-mandatory certifications, i.e. ITIL, PM, Agile.

Operational Excellence: Knowledge of operational best practices in Workplace Engineering and Architecture Services (i.e. VDI, M365, CSA, and DevOps), including process improvement, quality management, resource optimization, and performance metrics.

Strategic and Commercial Acumen: Ability to support and execute strategic plans for Workplace Engineering and Architecture Services’ growth, improve service delivery, increase client satisfaction, and align operational goals with organizational strategy.

Financial Acumen: Understanding of financial management principles, strong experience in budgeting, forecasting, and financial analysis. Ability to manage the profitability of the managed area / service or team.

Leadership and Team Management: Proven ability to lead, motivate, and develop high-performing teams. Strong decision-making and problem-solving skills.

Client Relationship Management: Experience in managing client relationships, understanding client needs, and delivering high-quality service.

Communication and Collaboration: Strong verbal and written communication skills, with the ability to effectively engage with clients, team members, senior management, and diverse stakeholders. Demonstrated ability to foster collaboration and teamwork across multiple locations and contexts.

Adaptability: Ability to adjust to rapidly changing environments while applying a problem-solving mindset to address people challenges.

Global and Cultural Awareness: Experience working in a global environment, managing multicultural and cross-functional teams across several locations, collaborating with international clients, and demonstrating strong cultural intelligence.

Availability: Willingness to travel and work across time zones, as required.

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.