Associate Technical Services Engineer - Windows Application Support

Role Overview

Key Responsibilities

• Support IIS-hosted .NET and .NET Core applications in production environments Perform IIS administration, configuration, monitoring, and troubleshooting Manage SSL certificates and HTTPS configurations Support application deployments, releases, and environment-related activities Handle Incident, Change, and Problem Management through ServiceNow Analyse IIS logs and Windows Event Viewer logs to identify application issues Perform Root Cause Analysis and resolve production incidents Monitor application availability, performance, and service stability Coordinate with Development, Infrastructure, and Business teams Support critical incidents and ensure timely service restoration Maintain technical documentation, incident records, and resolution details

Mandatory Skills

• 3+ Years hands-on experience in IIS Administration Excellent verbal and written communication skills Windows Server Administration .NET and .NET Core Application Support SSL Certificate and HTTPS Configuration Application Monitoring and Troubleshooting Incident and Change Management ServiceNow Ticketing ITIL Fundamentals Basic understanding of Active Directory
• Ideal Candidate Profile 3+ Years Experience supporting enterprise applications in production environments Strong troubleshooting, analytical, and problem-solving skills Customer-facing application support experience Ability to work effectively during critical production incidents Comfortable working in US shifts and 24x7 rotational support Strong ownership and commitment to maintaining stable application services
• At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.