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Workforce Manager
Moxie Pest Control
Irving, USA
Full-time
Senior · 5+ years experience
Hybrid
Discovered 2 weeks ago
NICE Workforce ManagementNICE CXone
Free
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NICE Workforce ManagementNICE CXone
Role Overview
The Workforce Manager is responsible for developing and managing staffing schedules and workforce forecasts across multiple departments in a seasonal business. This role leverages NICE Workforce Management tools to analyze performance metrics, including Service Level (SLA), Average Handle Time (AHT), and Adherence, providing managers with actionable insights to optimize staffing and operational performance. The Workforce Manager also oversees attendance management, administers the employee call-out process, monitors schedule adherence, and partners with department leaders to ensure staffing levels align with business demand while maintaining service excellence.
Key Skills for This Role
NICE Workforce ManagementNICE CXone
Full Job Posting
Job Summary
The Workforce Manager is responsible for developing and managing staffing schedules and workforce forecasts across multiple departments in a seasonal business. This role leverages NICE Workforce Management tools to analyze performance metrics, including Service Level (SLA), Average Handle Time (AHT), and Adherence, providing managers with actionable insights to optimize staffing and operational performance. The Workforce Manager also oversees attendance management, administers the employee call-out process, monitors schedule adherence, and partners with department leaders to ensure staffing levels align with business demand while maintaining service excellence.
Key Responsibilities
- Develop and implement workforce planning strategies to meet the company’s current and future staffing needs.
- Analyze workforce data and trends to forecast staffing requirements.
- Partner with Leadership, Recruiting, and Finance to maintain headcount standards.
- Prepare and present workforce reports and recommendations to senior management.
- Create and manage employee schedules to ensure optimal coverage and productivity.
- Use workforce management software to track and analyze employee schedules, attendance, and performance.
- Identify opportunities for improving scheduling efficiency and reducing labor costs.
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