Workforce Capability & Development Lead

You will be comfortable moving between strategic thinking and practical delivery, working with a wide range of stakeholders to turn complex workforce needs into focused action. We are interested in the skills, experience and potential you can bring, including experience gained through different career paths or sectors.

Significant experience leading organisation-wide capability, workforce development or talent initiatives in a complex organisation.

Experience identifying capability gaps and translating them into measurable, business-focused interventions.

A strong commercial and strategic mindset, with the ability to connect workforce capability to organisational performance and future needs.

A track record of building credibility and influencing senior stakeholders across multiple business areas.

Experience leading large-scale capability, adoption or behavioural change programmes in ambiguous and fast-changing environments.

A strong understanding of digital, data-led and technology-enabled approaches to workforce development.

Ability to use evidence and insight to prioritise activity, measure impact and communicate clear recommendations.

Ability to combine strategic thinking with hands-on execution, making progress at pace while maintaining appropriate governance.

An inclusive leadership approach that sets clear expectations, supports development and brings together different perspectives.

Curiosity about developments in AI, skills and workforce transformation, with a commitment to responsible and practical application.

Experience developing AI capability or leading workforce adoption of AI-enabled ways of working.

Experience implementing AI-enabled learning technology or workforce platforms.

Experience working in financial services or another highly regulated environment.

Experience partnering with executive-level leaders and contributing to enterprise-wide decisions.

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Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.