Workers' Comp Claim Supervisor at Davies — Remote, USA | Base Career

Full Job Posting

Supervise and support Workers’ Compensation Adjusters, Nurse Case Managers, and Claims Assistants.
Provide coaching, mentoring, and technical guidance to team members.
Assist in training, onboarding, and professional development efforts.
Identify performance gaps and develop action plans to improve employee performance and productivity.
Conduct regular team meetings and participate in leadership meetings.
Promote a positive, collaborative, and high-performing team environment.
Assist with interviewing and evaluating candidates for open positions.

Review new claim assignments for coverage concerns, compensability issues, recovery opportunities, and potential claim exposures.
Ensure claims are managed in accordance with client requirements, company standards, and applicable Workers’ Compensation statutes and regulations.
Monitor claim handling activities, including: Compensability investigations Medical management and treatment plans Return-to-work coordination Reserve adequacy Indemnity and medical payments Litigation management Subrogation and excess recovery opportunities Timely reporting and regulatory compliance
Compensability investigations
Medical management and treatment plans
Return-to-work coordination
Reserve adequacy
Indemnity and medical payments
Litigation management
Subrogation and excess recovery opportunities
Timely reporting and regulatory compliance
Provide guidance on complex claims, litigated matters, settlements, and large-loss exposures.
Ensure timely escalation of significant claim concerns and client issues.

Coordinate workload distribution and coverage during employee absences.
Assist with staffing needs and resource planning.
Escalate personnel, client, or operational concerns to senior leadership as appropriate.
Support special projects and other duties as assigned.

Skills, knowledge & expertise

5+ years of Workers’ Compensation claims handling experience required.
Prior supervisory, team lead, or mentoring experience strongly preferred.
Extensive knowledge of Workers’ Compensation statutes, regulations, claims practices, and case law.
Strong understanding of compensability investigations, medical management, return-to-work programs, litigation management, and settlement strategies.
Experience reviewing reserves and managing claim performance metrics.
Excellent leadership, coaching, and employee development skills.
Strong verbal and written communication abilities.
Exceptional organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated commitment to client service and operational excellence.
Proficiency with claims management systems and Microsoft Office applications, including Outlook, Excel, and Word.
Ability to maintain confidentiality and exercise sound judgment.

Workers' Comp Claim Supervisor