Workday Support Consultant (Pay Transparency Analyzer)

Join Kainos and Shape the Future

Main purpose of the role & responsibilities in the business

• As a Workday PTA Support Consultant , you’ll be part of a dynamic team dedicated to providing ongoing support for our global Pay Transparency Analyzer customers. Your focus will be on ensuring customers realise continuous value from their PTA solution by delivering configuration, troubleshooting, and advisory support to help them adopt, optimise, and maintain the system in line with their business needs.
• You’ll take ownership of customer requests, manage updates in line with SLAs, and resolve issues while advising on best practices to drive adoption and solution optimisation.
• This role blends customer-facing consulting with both technical and functional support, requiring close collaboration with clients and internal teams.
• In addition, you’ll contribute to internal knowledge sharing and support the continued enhancement of the PTA solution.
• You will be part of a team rota providing customer support coverage across UK business hours (08:00–20:00). This involves working a combination of early (08:00 start) and later (12:30 start) shifts, typically including around 4 afternoon shifts per month.

Key Responsibilities