Wellness Guide (Guest Experience Concierge)

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years.

As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country.

Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Join the founding team at Canyon Ranch Austin.

Recruitment is underway today, with anticipated start dates beginning in Fall 2026.

• Build meaningful relationships with guests before, during, and throughout their stay by creating personalized wellness itineraries tailored to their goals, interests, and preferences.
• Coordinate spa, fitness, wellness, dining, outdoor adventure, and resort experiences while managing reservations, itinerary updates, and special requests to ensure a seamless guest journey.
• Serve as a trusted point of contact for guests, providing concierge-style service, anticipating needs, resolving concerns, and creating memorable, personalized experiences.
• Collaborate closely with Spa, Fitness, Rooms, Culinary, Retail, Transportation, and other resort teams to ensure guest preferences and accommodations are communicated and flawlessly executed.
• Deliver luxury hospitality by providing thoughtful recommendations, maintaining expert knowledge of resort offerings, and creating exceptional experiences through attention to detail and genuine care.
• Support operational excellence by maintaining accurate guest profiles, optimizing reservations and scheduling, identifying revenue opportunities through personalized recommendations, and contributing to continuous improvements in the guest experience.