Wellbeing Centre Coordinator

This role makes a meaningful difference to cancer patients and their carers every single day. In this role you will coordinate the daily operations of our Wellbeing Centre, wellbeing programs, and wellbeing events. You will have regular interaction with patients and carers, ensuring they have a positive experience and acting as an escalation point for any issues. Working closely with staff and volunteers, you will coordinate multiple wellbeing programs from planning through to promotion, delivery, and evaluation.

A regular day will see you: • Open and close the Wellbeing Centre, maintaining the physical environment to an exceptionally high standard • Respond to patient and carer enquiries via phone, email or in-person, working with them to navigate wellbeing services • Have light-hearted, tough and at times emotionally sensitive conversations with wellbeing centre visitors, many of whom you’ll get to know quite well • Coordinate staff and volunteers involved in our wellbeing programs • Prepare and distribute communications materials about our wellbeing services, including digital newsletters, websites and printed materials

About you We are looking for a warm and approachable professional who thrives on connecting with people and delivering exceptional customer service. You can build rapport with visitors while effectively managing administrative responsibilities in a busy environment. You can write communications materials well, and enjoy working with others to solve problems.

You’ll bring with you: • Highly developed interpersonal communication skills, including with vulnerable people on sensitive issues • Outstanding prioritisation and time management skills, seeing multiple concurrent tasks through to completion • An understanding of the healthcare environment, including risk identification and escalation • Experience collaborating with multidisciplinary healthcare teams

Health and Allied Services Managers and Admin Enterprise Agreement 2025-2027

Patient Experience and Wellbeing department

Clinical staff from all disciplines

Administrative staff including ward clerks and patient navigators

Facilities, infrastructure, and capital

Honeywell facility management

Volunteer services

Communications

Information management and communication technology

People & Culture

External relationships

Patients, carers and family members

Clinical and non-clinical staff from other health services

Peak bodies and advocacy agencies involved in delivering wellbeing services

Staff from various partner agencies. This could include government departments, community services, commercial entities, or academic institutes

Provide day-to-day coordination of Peter Mac staff and volunteers in the Wellbeing Centre

Act as an escalation point for risks and issues in the Wellbeing Centre

Coordinate with internal and external stakeholders involved in delivery of wellbeing services

Represent the department in meetings, forums, and working groups as required

Act as a role model to Peter Mac for consumer-led, human centred holistic care of people with lived experience of cancer

Manage performance and conduct matters within the team with appropriate support where required

Provide day-to-day coordination of our Wellbeing Centre and associated programs, for example patient education sessions and oncology massage

Respond to patient and carer enquiries, assisting them to navigate services and solve problems

Maintain the physical environment of wellbeing services to an exceptionally high standard, ensuring all health and safety requirements are continuously met

Manage communication channels associated with wellbeing services including newsletters, websites, printed materials, phone lines, and emails

Coordinate the planning and delivery of wellbeing events

Any other duties as required that meet relevant standards and recognised practice

Support the implementation of Peter Mac’s Patient and Carer Experience Strategy

Build the profile and range of wellbeing services across all Peter Mac campuses

Collect, analyse, and respond to wellbeing service user feedback to identify improvement opportunities

Refine wellbeing service policies, procedures, and workflows

Coordinate the implementation of new wellbeing programs and services, in line with departmental objectives and workplan

Support the application for funding sources relevant to departmental activities

Maintain an understanding of individual responsibility for safety, quality and risk, and contribute to organisational quality and safety initiatives

Fulfil your roles and responsibilities as described in the Peter Mac World’s Best Cancer Care (Clinical Governance) Framework

Follow Peter Mac's safety, quality and risk policies, procedures and guidelines

Escalate concerns regarding safety, quality and risk to appropriate staff member, if unable to resolve yourself

Comply with the National Safety and Quality Health Service Standards and other regulatory requirements

Work in accordance with the Data Accountability Framework to maintain data integrity

Escalate safety, quality and risk concerns to the appropriate staff member if you cannot resolve them directly

Participate in quality audits and compliance monitoring activities (as required)

Pursue opportunities for continuous improvement

Demonstrate commitment to Peter Mac’s organisational values, including performing an exceptionally high work ethic and focusing on collaboration and mutual respect

Actively contribute to Department activities, meetings, and work plan including ad-hoc duties as required

Support delivery of the department’s patient-facing services when required

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

Peter Mac offer a range of benefits which support our people both personally and professionally.

Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.

We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.