Administration Coordinator - Ambulatory Cell Therapies

You will have strong communication skills, an excellent attention to detail, and the ability to thrive in a fast-paced healthcare environment. Experience in health administration and patient management systems is highly regarded.

You'll bring with you:

Expertise in coordinating departmental administrative activities relating to a clinical department

Experience in a PA or team support position

Flexible approach to new work practices

Ability to take on new tasks as directed by the NUM

Demonstrated ability to provide a broad range of high-level administrative support functions including creation and maintenance of

schedules and databases

Experience working within a complex service environment

Discretion dealing with confidential and sensitive information

Professional presentation and provision of high customer service

Proactive and solutions focused mindset within the department to deliver an optimal administration service

Strong customer service skills, able to communicate effectively and respectfully with patients and staff

Demonstrated skills in the use of IT systems

Competent in use of the Microsoft Office Suite

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check and may include vaccination requirements. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager : Taylor Bourchier (Nurse Unit Manager)

Contact Number: 03 8559 7328

Email: Taylor.Bourchier@petermac.org

Ambulatory Cell Therapies (ACT) is an integral clinical service of the Department of Clinical Haematology. In addition, the Centre of Excellence (CoE) partners will work closely with Clinical Haematology and the leads of ACT to support strategic objectives in cellular therapy. The implementation and integration of ACT will support better coordination of complex patient care that is time sensitive, with improved clinical governance and delivery. The service aims to deliver care and management of patients and donors from collection or treatment of blood components, through to the infusion of cellular products.

The Administration Coordinator is an essential member of the Clinical Haematology team. The Administration Coordinator acts as the front-of-house reception for the service (predominantly in 1E) and is expected to respond to queries from both external providers, staff and patients in a professional and timely manner at all times. They are responsible for helping to ensure that day to day operations run smoothly: maintaining internal databases, monitoring and actioning incoming referrals, and managing requests to change patient appointments. The role will require data entry for cryopreservation unit during times of low activity in 1E. They also support the capture of quality and performance data for ACT services.

Essentially the role encompasses: • Delivering the highest standards of customer service and patient support • Provide expertise in systems, reporting and administrative processes, including those relating to patient registrations, referrals, admissions, appointments and revenue management • Supports lead roles in coordinating administration activities across all ACT services • Respond to patient and/or staff queries in a timely and respectful manner • Ensure phone and email enquiries are triaged to the correct destination

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

Immunisation Category C

• ACT team • Clinical Haematology Team • Administration Team • Patient Navigators • Health Information Services Manager • People and Culture • Referrals and Data Administration Coordinator • Manager of Cryopreservation

• Provide routine and/or ad-hoc reports as requested by the line manager • Maintain relationships with external providers contracted to support Peter Mac patients

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

Peter Mac offer a range of benefits which support our people both personally and professionally.

Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.

We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.