Wealth Operations Manager

• Oversee the administration of client portfolios, ensuring accuracy in reporting and recordkeeping.
• Maintain portfolio records, contracts, and compliance documentation to meet regulatory requirements and audit readiness.
• Ensure timely and effective responses to client inquiries.
• Oversee the development of client communication materials, such as statements, summaries, and notices.
• Ensure the Client information, KYCs, and detailed and accurate notes are well-maintained in our client database.

• Manage, Lead and mentor a team, ensuring alignment with company values and department goals.
• Provide training and support to maintain and enhance team members’ knowledge of systems, policies, and processes while always displaying a professional and courteous manner when dealing with clients.
• Liaison with the Client Care Manager to ensure our Portfolio Manager's client service delivery is aligned with the company practices and guidelines.
• Motivate, Lead, and foster a high-functioning team to drive their performance, engagement, and overall development.
• Manage multiple team members through objective setting and periodic performance evaluations. Coach and discipline as necessary.
• Oversee recruiting, new hiring training, and orientation for the department.
• Work jointly with the Chief Compliance Officer to ensure regulatory requirements are met

• University degree in Business, Finance, or related discipline.
• 5+ years of experience in wealth management operations, portfolio management, or similar roles.
• The successful candidate in this role must be eligible for, and able to obtain, registration with the Ontario Securities Commission (OSC) as an Advising Representative (Portfolio Manager); Current registration and in good standing with the Ontario Securities Commission as an Advising Representative (Portfolio Manager), is considered a strong asset.
• CFA designation is considered a strong asset.
• Knowledge of Finance and Fund Accounting.
• Excellent spoken and written English communication skills.
• Experience in a management role with direct reports, including coaching, motivating and disciplining.
• Proficient in Microsoft Word and Excel.
• Strong knowledge of investment operations, regulatory compliance, and accounting principles.
• Proven experience in process improvement and operational efficiency.
• Exceptional analytical, organizational, and problem solving skills.

• Highly organized and detail oriented.
• Proactive, self-motivated, and driven.
• Positive attitude, with a strong customer service focus.
• Ability to exercise sound business judgement and strategic problem-solving.
• Strong verbal and written communication skills.
• Flexible and adaptable to change.
• Ability to learn quickly and proven capability to master new business process software/systems is a must.
• Excellent mentoring, coaching, and people management skills.
• Leadership and team-building skills with a focus on operational excellence.
• Detail-oriented mindset with a proactive approach to resolving operations challenges.

Located near Yonge St. and Sheppard Ave. in North York, Toronto.

We are seeking a dynamic and adaptable team member who can thrive in a fast-paced work environment to achieve our goals.

Pre-employment work references, credit and criminal background checks are required.

After the standard 3-month waiting period, successful new hires are eligible to join the Company’s Group Benefits Plan which provides a range of life, health and dental benefits, currently paid by the Company.

After this same waiting period, transit commuters will also be eligible to participate in a generous reimbursement program to help subsidize public transportation costs to-and-from the office.

To help foster our culture of appreciation, employees have an opportunity to participate in our company wide program to give and receive rewards and recognition for high performance and service.

This posting is for an existing job vacancy.

The Successful Investor/Successful Investor Wealth Management does not use artificial intelligence (AI) or automated decision-making systems to screen, assess, or select applicants for employment.

All hiring decisions are made through human review of application materials, interviews, and assessments conducted by our recruitment team.

Successful Investor Wealth Management Inc. welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.